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Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Browse through our website, www.acquirebpo.com, and see how our company can help you build a good career.
Like us on Facebook. Visit our Acquire Asia Pacific Fanpage to learn more about us.
Acquire Asia Pacific Philippines is an Equal Opportunity Employer.
Posted 8 months ago
Earn as much as 25k All In
PHP 15,000 - 20,000 1 Vacancy
A SNAPSHOT OF YOUR ROLEYour day could see you:Calling warm leads from enquiries received daily through various marketing channelsExplore clients needs and recommend suitable loan products available to themPre-qualify clients against set loan criteriaRefer prospective qualified leads to loan consultants A BIT ABOUT YOUMinimum of 1 year sales experience preferably- outboundExperience/exposure with B2B Australian MarketsExperience in a call centre or similar phone based sales or customer service roleSalesforce or similar CRM system experience is an advantageAny financial experience is an advantage, but not requiredHigh level of motivation and driveExcellent communication skills with a friendly and informative toneAbility to work effectively in a fast-paced start-up environmentHave a keen interest in business financeStrong business acumen skills and ability to understand how a business owner thinks WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Ambition: Voice and measure your goals.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.
Posted 8 months ago
Nightshift, Consecutive Offs, Earn as much as 22K All In
PHP 30,000 - 35,000 5 Vacancies
A SNAPSHOT OF YOUR ROLEAs Customer Support Associate, you’ll facilitate assist customers in purchasing tickets for events in a timely and efficient manner, taking advantage of any opportunity to upsell. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback.Your day could see you:Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.Working with intermediate supervision.Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.Identifying opportunities to upsell.Referring the service and meeting the goals set by the company. A BIT ABOUT YOUExcellent communicator in English language (written and spoken).Knowledgeable about contact center operations and metrics.Must, at least, have finished high school.With strong interpersonal, customer service, computer skills.Strong background in sales and up selling.Exceptional listener; able to comprehend well. WHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Achievement of pre-defined KPIs and SLAs.Excellent feedback from customers. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.
Posted 8 months ago
Dayshift, Weekends Off, Financial Campaign
PHP 30,000 - 35,000 2 Vacancies
A SNAPSHOT OF YOUR ROLEWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.You’re the genie that fulfils our clients and customer’s needs. As a Loan Administrations Agent, you’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:Provide a first class customer service experience to our clients.Work through complex loan scenarios from Lodgment right through settlement of the loan.Liaise with all loan parties - broker, client, builder, conveyancer to keep them informed at all stages, through calling and/or correspondence.Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.Address any outstanding items, conditions etc. to get loan formally approved and thensettled.Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party.Maintain customer records by updating account information.Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager.Participating in team activities such as team huddles, up-training, etc.Monitor and accomplish individual targets against key criteria and set standardsHandling all requests with due skill and care.Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.Promoting and demonstrating ACQUIRE’s values internally and externally. A BIT ABOUT YOUExcellent in customer service.With perfect English communication, written and verbal skills.Ability to work under pressure.Knowledge in Excel.Strong sense of accountability on agreed KPIs..Willing and able to maintain an appropriate standard of professionalism.Demonstrated capacity to work effectively within a team and an ability to manage the same team in the future.A high level of PC competence, typing skills and accuracy.Critical attention to data matching and error rates.A good track record in previous job.A good record of attendance and punctuality.Able to solve problems and work under minimal supervision.Adept in learning new workflows and tasks. WHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Exceeding/on target scorecard rating.Exceeds accuracy goal.Meeting settlement deadlines. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.
Posted 8 months ago
Dayshift & Consecutive Offs, Financial Campaign
PHP 15,000 - 20,000 15 Vacancies
A SNAPSHOT OF YOUR ROLEProvide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services.Process loan applications over the phone.Liaise with other department on completing loan applications.Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry.Maintains customer records by updating account information.Recommends other products and services to the customer such as activating the card that comes along with their loan application.Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous jobA good record of attendance and punctuality