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ARMCO provides high quality, compliant medical coding and healthcare billing services to help solve hospital and physician revenue management.
Focusing primarily on Health Information Management (HIM) services and revenue cycle opportunities, ARMCO Partners draws on more than 90+ years of combined healthcare and offshore experience to help solve some of the most pressing revenue cycle issues. ARMCO provides high quality Philippine and U.S. based medical coding and billing services to healthcare providers across the spectrum of care, including hospitals, emergency care centers, physician practices, ambulatory care centers, clinics and outpatient surgery centers, among others.
Led by a U.S. based management team experienced both in the U.S. healthcare system and in managing an offshore Philippine workforce, ARMCO’s certified, knowledgeable coders deliver highly accurate remote medical coding in a timely manner. ARMCO's revenue management services include coding, clinical abstracting, audits and appeals. Accurate medical coding combined with proven infrastructures, quality assurance, and documented procedures supports revenue management success.
ARMCO Partners provides qualified remote medical coders led by a U.S. based management team experienced in both healthcare operations and the management of an offshore Philippine workforce. All of the Philippine staff are full-time employees of ARMCO, utilizing infrastructures and procedures that have been proven to be successful. ARMCO Healthcare offshore staff continuously performs HIM services following stringent requirements for accuracy and timeliness.
• Proven experience:
- Seasoned management has 9+ years combined healthcare and offshore experience.
- Coders have over 5 years of experience providing accurate, consistent and compliant coding.
• Transparency of operation: Open communications and daily reports keep you fully informed on the status of the operation and quality of your coding.
• Management responsiveness: You will be assigned a manager who will communicate with you daily and is actively supported by U.S. based management.
ARMCO's' reliable staff:
• Supports your transition to ICD-10
• Efficiently assists you in managing your changing workload volumes
• Delivers highly accurate coding assignments in a timely manner
• Improves revenue cycle management processes to minimize potential billing/compliance issues
• Reduces DNFB, lost reimbursement, backlogs, and non-compliance risk
Posted 8 months ago
PHP 30,000 - 35,000 1 Vacancy
Job Responsibilities: A HIM Trainer is responsible for creating and implementing training programs for various HIM processes based on the needs of the company and its employees. Perform actual HIM work for existing accounts on a regular basis to keep an up to date knowledge of the process.Participate in process implementation during account take offs or go-liveThey are also responsible to fulfill the following duties and responsibilities:Develops curriculum, training syllabus, and course modules related to HIM processes (Abstraction, Greenbay – QA, Bellevue QA, Bellevue SA, SA Trevose, Greenbay DE, ESL QA, Indexing)Handles new accounts for the first 15 to 30 days, assists in establishing quality and productivity standards, and in coordination with the department manager, ensures successful transition to the production team.Collaborates with production supervisors and operations manager to ensure that all corrective actions due to performance deficiency are carried out as scheduled, according to the guidelines and procedure.Collaborates with billing operations managers, supervisors, and quality to resolve issues that impact internal and external customersIdentifies areas for improvement and opportunities for education for employees, and in coordination with the management team, develops training materials and conducts training sessions.Conducts product training for new hires and, if necessary, provides refresher training to employees.Keeps up to date with innovations and developments in training methods by researching, reading relevant materials, and attending relevant courses.Researches new technologies and methodologies in workplace learning, such as web‑based training and other e-learning techniques and presents a possible implementation plan that includes sourcing and costing.Ensures compliance to HIPAA policy by monitoring its implementation, conducting training, providing updates, identifying possible compliance issues and coordinating corrective actions.Promotes continuous learning through various programs like CIOX Health Academy, ARMCO Learning Academy (ALA), etc., and collaborates with ALA in developing training programs that look to improve staff performance and address areas of weakness. Duties also include monitoring the staff’s diligence in completing their assigned courses before the due date.Updates weekly deck (performance and attendance for training meeting)Participates in weekly training meetings with the upper management. Qualifications: Graduate of any Medical or Allied Medical course or has equivalent work experience.Minimum of 2 years HIM process experience with exceptional performance.Previous training work experience is a plus.Supervisory experience preferred; demonstrated leadership skills.No outstanding breach violation for the past 12 months.Not subjected to any disciplinary action (verbal, written, etc.) for the past 12 months.Willingness and flexibility to work extended hours.Knowledge of general computer applications and ability to multitask on two monitors. Proficient with Microsoft Office products.Ability to work in a team fostered environment and have the willingness to adjust to changing job responsibilities, shifting schedules, new procedures and unexpected workloads and stresses.Possess strong verbal, written communication, interpersonal skills and analytical skillsAssertive self-starter who can work independently, yet function in a team environmentAbility to plan well and prioritize work and maintain calmness under pressure.Good interpersonal and other training soft skills (motivation, patience, good sense of humor)An understanding and strict adherence to all HIPAA regulations
Posted 8 months ago
PHP 30,000 - 35,000 1 Vacancy
LEADERSHIP COMPETENCIES Interpersonal SkillsAccepts and assesses feedback of clients, colleagues, staff, and stakeholders.Encourages and promotes loyalty and commitment among people in the company.Conflict ManagementKnows, recognizes, and anticipates situations that has a potential for conflict, and takes steps to prevent counterproductive confrontation.Aims and uses a win-win approach for resolving conflicts.Consistently demonstrates objectivity with poise and even temper.Performance ManagementMentors and coaches by providing assessment feedback and general advice about maximizing strengths and overcoming performance gaps.Cites critical incidents to justify assessment and provides specific constructive feedback for developmental purposes.Leads the team through coaching towards achieving performance standards and goalsPersonal CapabilityHas a positive outlook in approaching a new situation despite previous setbacks; can shed outdated methods and processes; and is open to new possibilities.Keeps skills updated with the most current requirements on the job by taking specific actions; pursues self‑development.Focus on ResultsFocus on the company’s goals and ensure that these are translated into actions by the team.Anticipates the needs of both internal and external customers. TECHNICAL COMPETENCIES (Specific Duties and Responsibilities)Work TasksLead a team of denials analysts to accurately resolve claim denials and optimize payment recovery.Managing workflow and monitoring and daily targets to assure timely claim resolution (initial filing, and appeal filing) and agreed service level audit.Coordinates timely processing of all appeals at all levels, i.e., initial appeals, second level response, etc.Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.Respond to clients timely on any process related queries and concerns.Mentor analysts and supervises junior staff or onboard trainees and encourage good denials resolution, follow up skills, and work ethic.Participate in client calls, leader’s meeting, and new pilot projects and work towards proper transition of process updates and knowledge to the team.Utilizes denial reports to assess root causes and identify denial trends and patterns of rejected claims within the project and share findings with the team and stakeholders and suggest possible systems correction and prevention to Billing Supervisor or Operations Manager to aid collections and improve the productivity. The Team leader is required to do production for denials resolution and follow-up work to keep updated of the current processes and workflows and identify opportunities for improvement.Conducts performance evaluations of each individual staff under his leadership.Ensures successful payment recovery and increasing collection ratio by monitoring successful appeals and denials resolution as a way to evaluate effectiveness of process and leadership performance within the specific project.Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner.Refers complex or sensitive client issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion.Assists other staff as required in the completion of daily tasks or special projects to support the department’s efficiency.Records ManagementAdheres to specific standards that apply to the style of medical records and to the legal and ethical requirements for preparing medical documents and for keeping patient information confidential.Complies with policies and procedures as they relate to the job. Maintains strictest confidentiality of patient information and adheres to all HIPAA guidelines/regulations.Quality ManagementIdentifies mistakes or inconsistencies in medical documentation and alerts the physician for any inaccurate or incomplete information.Work with Forensic billing supervisors, managers, training, and QA on identified areas of improvement and develop processes to improve productivity, quality, and collection ratioGeneral, OthersActively participates in continuing education and skills improvement trainings provided by the company and/or the client.Performs other related functions as assigned or directed
Posted 8 months ago
PHP 30,000 - 35,000 1 Vacancy
JOB SUMMARY Business Analyst role is to plan design and develop efficient business and operations systems in support of organizational functions and business processes. This includes gathering and analyzing data in support of system requirements and proposed projects. The business analyst is responsible for generating reports based on findings, complete with probable causes and possible solutions to issues. He/she is expected to apply analytical and problem-solving skills for the benefit of the organization. MINIMUM REQUIREMENTS Education:Bachelor’s/College Degree, Computer Science/Information Technology, Engineering, Business studies/Administration/Management, Marketing or Equivalent coursesExperience:At least 2 years of working experience in related fieldMicrosoft Excel with VBA and Macro Experience, Microsoft Access, and/or SQL experience strongly preferredLicense/Certification: CORE COMPETENCIES(Behavior, Attitude, Core Values) IntegrityDemonstrates strict compliance to all company policies, house rules and HIPAA regulations.Ability to work in a dynamic, highly stressful environment that regularly involves exposure to confidential and sensitive medical issuesKnowledgePossesses strong oral and written communication skillsAbility to follow verbal instructionsAbility to operate a personal computer and related software applications.TeamworkAbility to multitask and handle multiple assignmentsRespectAbility to communicate and interact professionally with othersAbility to impact operations and effect change without being confrontational ServiceUnderstanding of and commitment to appropriate protection of confidential patient informationDetail oriented, analytical and inquisitiveExtremely organized with strong time-management skills TECHNICAL COMPETENCIES(Specific Duties and Responsibilities) Work TasksDesign and implement data analytics and reporting designs and develop processes and related business operating modelsPrepare technical reports by collecting, analyzing and summarizing information and trendsDetermine operational objectives by studying business functions; gathering information; evaluating output requirements and formatsMonitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actionsInterpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-makingPerform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reportsUnderstand and communicate the financial and operational impact of any changesSuggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changesCreate informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvementRecords ManagementMaintain user confidence and protect operations by keeping information confidentialQuality ManagementConduct insightful, ad hoc analyses to investigate ongoing or one-time operational issuesGeneral, OthersContribute to team effort by accomplishing related results as needed
Posted 8 months ago
PHP 15,000 - 20,000 1 Vacancy
DescriptionThe Quality Assurance Specialist/Subject Matter Expert (QAS/SME) is responsible for carrying out and implementing the quality review plan to ensure a high level of accuracy with the various job duties and actions of the different HIM processes. The QAS/SME will possess and maintain a high level of expertise in several sites, demonstrating an excellent understanding of the different guidelines. Principal ResponsibilitiesAssist in the establishment of, implementation and maintenance of a formalized review process to ensure compliance with contractual agreements regarding accuracy rates.Conduct daily reviews of 5% - 10% of all staff work in the various areas of specialization.Upon finding any employee with critical error committed for the day, provide immediate feedback to the employee and corresponding increase in auditing of said staff’s work assignments to ensure continuation of the acceptable accuracy rate.Develop audit reports for assigned clients tracking errors and discrepancies reporting to the QA Supervisor, Production Supervisor and HIM Support Services Manager.When requested, perform the responsibilities of the staff as dictated by business need and work load. Act as a mentor and role mode to staff in relation to professionalism, demeanor and work ethics.Knowledge, understanding, and compliance with all Federal and Local laws and regulations regarding there area of expertise.Knowledge of, understanding of, and compliance with all ARMCO policies and procedures. QualificationsGraduate of any Medical or Allied Medical course or has equivalent work experience.Minimum of six months experience with exceptional performance in chosen area of quality managementKnowledge of general computer applications and ability to multitask on two monitors.Quality monitoring and coaching experience preferred.Extreme attention to detail required.Ability to work in a team fostered environment and have the willingness to adjust to changing job responsibilities, shifting schedules, new procedures and unexpected workloads and stresses.No outstanding breach violation for the past 12 months.