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About Global Payments - Global Payments (NYSE GPN), a Fortune 1000 company, is one of the largest payment processing companies in the world. The company provides world-class electronic transaction processing services that cover face-to-face transactions, ecommerce and mobile payments for merchants in Asia Pacific, Canada, Europe, Russia, Spain, the United Kingdom and the United States. In Asia Pacific, Global Payments is the largest pan-Asian card payments company, serving merchants in 11 countries and territories across the region including Brunei, China, Hong Kong, India, Macau, Malaysia, the Maldives, the Philippines, Singapore, Sri Lanka and Taiwan. For more information about the company and its services, visit www.globalpaymentsinc.com.
About BPI - With more than 163 years of experience in the local banking industry, BPI is one of the largest universal banks in the Philippines today. It offers a wide spectrum of financial services to both retail customers and corporate clients through the bank’s extensive distribution network locally and abroad. BPI serves 6.8 million customers through its network of more than 800 branches, over 2,500 Automated Teller Machines (ATMs) nationwide and close to 30,000 Point-of-Sale (POS) terminals. Additional information is available at www.bpiexpressonline.com.ph.
Posted 4 months ago
Fresh Graduates are welcome
PHP 15,000 - 20,000 10 Vacancies
Overview/General DescriptionResponsible for handling incoming customer service requests, in an efficient and professional manner, following departmental policies and procedures.Roles & ResponsibilitiesAnswer incoming customer service calls and enter requests into the company's service ticket tracking systemCorrectly identify the “initial reason code” and properly set the “priority” of the callReply to customer service requests received via email (If trained) and enter request into the company’s service ticket tracking systemPlace order for supplies, packing slip inquires and tracking of customer ordersPerform scripted troubleshooting when time permits as per supervisor’s instructionFollow departmental procedures regarding customer call etiquette and escalationsCooperate and communicate with other team members to meet departmental goalsFollow all company policies and procedures, including adhering to scheduling and attendance requirementsPerform other duties / projects as requested Supervisors / Management TeamRequired Qualifications:HS Diploma minimumReliable AttendanceGood verbal and written communication skillsPositive, helpful customer service skillsMust be flexible in scheduling and able to work weekend shiftsBasic computer technical proficiencyPreferred attributes:Restaurant experience is a plusBi-Lingual in Spanish/FrenchSkills – TCP/IP networking configuration, DHCP, Linux, SQL2+ years of call center experience or 1+ year of remote technical support experienceExperience using case logging software Problem Solving and Diagnostic Skills