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Q2 HR Solutions

Human Resources & Recruitment

Makati, Philippines

 

301-500 Employee/s

About Company

Best HR Company in the Philippines. Top Headhunter in the world. Q2 HR Solutions is in the business of providing Fully Integrated HR services through its wide network of talents, industry experts and influence groups. It is our mission to solve our client's Human Resource challenge.

Other Job Ads posted by the Q2 HR Solutions

Posted 8 months ago

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 JOB DESCRIPTION:Responsible for the effective and efficient delivery of payrollEnsure timely processing and compliance to standard payroll processes of assigned account/sperform inquiry management/resolution, transaction processing, and general customer serviceProcess end-to-end payroll which includes statutory and tax payments and reporting for countries that are processed in-houseEnsure the accurate and timely payment of employees’ payroll for countries supportedEnsure data from Workday and non-Workday data is collated and transferred to the Local Country Payroll Vendor (LCPV)Release payroll data and any special instructions to the payroll vendors LCPVReceive payroll data from LCPV, check and confirm resultsSupport payroll software upgrades to ensure that the system is updated as per legal and statutory requirementsCoordinates with the payroll vendor on all matters related to payroll processing and reportingEnsure to address employees’ concerns and queries in a timely mannerResponsible for the compilation and update of related payroll tools e.g., Country payroll manuals, wage type catalogs, process flows, and payroll calendarsWork with internal SCJ areas (i.e., Finance, Treasury, etc.) in order to process bank files and finalize the payroll processDrive and sustain cross country process improvement and commonality, within the countries supported QUALIFICATIONS:Knowledge of payroll processes and procedures for assigned countries3 - 5 years payroll experience, HR Shared Services background preferredBachelor’s degree in business, HR, or related discipline requiredProficient with Microsoft Office software (Excel) and ideally having worked with multiple technologies (e.g. HRIS System, Workday, SAP)Good English communication and written skills requiredExperience in Indonesian Payroll Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supportedApplicants must be willing to work in 1077, J.P. Rizal Street, Barangay  Poblacion, Makati City

National Capital Region-Makati, Philippines

Posted 8 months ago

Login to see if this matches your preferred salary1 Vacancy


 JOB DESCRIPTION:Responsible for the effective and efficient delivery of payrollEnsure timely processing and compliance to standard payroll processes of assigned account/sProcess end-to-end payroll which includes statutory and tax payments and reporting for countries that are processed in-houseEnsure the accurate and timely payment of employees’ payroll for countries supportedEnsure data from Workday and non-Workday data is collated and transferred to the Local Country Payroll Vendor (LCPV)Release payroll data and any special instructions to the payroll vendors LCPVReceive payroll data from LCPV, check and confirm resultsSupport payroll software upgrades to ensure that the system is updated as per legal and statutory requirementsCoordinates with the payroll vendor on all matters related to payroll processing and reportingEnsure to address employees’ concerns and queries in a timely mannerResponsible for the compilation and update of related payroll tools e.g., Country payroll manuals, wage type catalogs, process flows, and payroll calendar Work with internal SCJ areas (i.e., Finance, Treasury, etc.) in order to process bank files and finalize the payroll processDrive and sustain cross country process improvement and commonality, within the countries supported QUALIFICATIONS:Knowledge of payroll processes and procedures for assigned countries3 - 5 years payroll experience, HR Shared Services background preferredBachelor’s degree in business, HR, or related discipline requiredProficient with Microsoft Office software (Excel) and ideally having worked with multiple technologies (e.g. HRIS System, Workday, SAP)Good English and Bahasa Indonesia communication and written skills requiredExperience in Malaysian and Indonesian Payroll Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supportedApplicants must be willing to work in 1077, J.P. Rizal Street, Barangay  Poblacion, Makati City

National Capital Region-Makati, Philippines

Posted 8 months ago

Login to see if this matches your preferred salary1 Vacancy


 JOB DESCRIPTION:Responsible for executing activities in one or more of the following functional areas: Talent Management, Data Administration and Compensation / Benefits AdministrationResponds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processesEducates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.Probes cases to determine root cause of the issue or question to provide accurate answers.Identifies and researches incoming queries from employees.Ensures that documentation and employee requests meet the policy for each process.Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needsActively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving resultsUnderstands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case ManagementWorks to meet expected service levels and business performance goalsEscalates client service issues to appropriate party as appropriate Ensures consistent application of HR policies and state, federal, and / or country laws and practices QUALIFICATIONS:Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferredAbility to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situationStrong English and Mandarin verbal and written communication skills requiredStrong customer service skills including ability to diffuse challenging situationsAbility to prioritize workload and provide timely follow-up and resolutionSkilled in conducting research and using existing knowledge to resolve inquiriesAbility to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlinesStrong attention to detailPossesses problem solving skillsSkilled in developing professional relationships with colleagues, supervisors, and peersHR Information Systems experience preferred, Workday a plusWith experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.)Bachelor’s degree in business, HR, or related discipline required1+ years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supportedApplicants must be willing to work in 1077, J.P. Rizal Street, Barangay  Poblacion, Makati City 

National Capital Region-Makati, Philippines

Posted 8 months ago

Login to see if this matches your preferred salary1 Vacancy


 JOB DESCRIPTION:Responsible for executing activities in one or more of the following functional areas: Talent Management, Data Administration and Compensation / Benefits AdministrationResponds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processesEducates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as neededResearches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requestsProbes cases to determine root cause of the issue or question to provide accurate answersIdentifies and researches incoming queries from employees.Ensures that documentation and employee requests meet the policy for each process.Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needsActively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving resultsUnderstands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case ManagementWorks to meet expected service levels and business performance goalsEscalates client service issues to appropriate party as appropriate Ensures consistent application of HR policies and state, federal, and / or country laws and practices QUALIFICATIONS:Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferredAbility to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situationStrong English and Bahasa verbal and written communication skills requiredStrong customer service skills including ability to diffuse challenging situationAbility to prioritize workload and provide timely follow-up and resolutionSkilled in conducting research and using existing knowledge to resolve inquiriesAbility to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlinesStrong attention to detailPossesses problem solving skillsSkilled in developing professional relationships with colleagues, supervisors, and peersHR Information Systems experience preferred, Workday a plusWith experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.)Bachelor’s degree in business, HR or related discipline required1+ years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supportedApplicants must be willing to work in 1077, J.P. Rizal Street, Barangay  Poblacion, Makati City 

National Capital Region-Makati, Philippines