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Unit 12B, 12/F, Net Lima Bldg., E Square 5th Ave. BGC, Taguig, 1630 Metro Manila-National Capital Region

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About Company

iOPEX is a new-generation business services provider offering optimized IT management services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow to over 1,600 employees in eight years. We don't quite believe in a "one size fits all" policy and have seen the difference that a tailor-made product can bring to businesses. Exactly why we love building custom solutions for all our clients. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business. Our suite of tools are high on performance but lower on costs, and put your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring to you a partner who is easy to work with, and who delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.

Other Job Ads posted by the IOPEX Technologies Philippines

Posted 1 day ago

We are looking for passionate and talented Account Manager to join our growing team!Responsibilities:Manages operations for Customer Service and Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are metPossess Budgeting and Financial Planning skillsMust be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staffRequirements:Must be a College Graduate / Bachelor’s Degree Holder of any courseMust have excellent Verbal and Written English Communication SkillsSolid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.Minimum 3 years proven management experience in a BPO contact center environmentMust have experience handling a CSR/TSR campaign.Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.Strong Planning, Forecasting, Problem-Solving and Analytical Skills.Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.Strong Organizational, Leadership and Interpersonal Management Skills.Possess excellent knowledge of Manpower PlanningKnowledge of current Call Center & Workforce Management TechnologiesDemonstrated ability to interact with peers, senior management and other departments in a professional mannerStrong Organizational, Leadership and Interpersonal Management SkillsPossess excellent knowledge of Manpower Planning and schedulingWhy choose us?Our people enjoy some amazing perks, check out a few below:Competitive salary packageFast Career growthStability (Continuously getting pioneer accounts)HMO (Free dependent)Free Parking pass and shuttle serviceLeave creditsLeave conversionsFixed Night differentialAnnual appraisalFree seminarsAnd most importantly, you’ll be part of a growing company with dynamic and engaging team.Interested? Here are ways to reach us:Send a message to 09214815596 (Yana)Send your CV to ayana.sia(at)iopex.com

Posted 2 weeks ago

Responsibilities:Manage performance of a team comprised of a Workforce Lead and Workforce AnalystsRoll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis.Forecast resource requirements and create a seat capacity planning.Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminationsCreate and maintain meaningful dashboards and reports.Requirements:Must have at least 3 years of experience as a Workforce ManagerMust have experience in handling a team of leads and workforce analystsAbility to properly handle escalated complaints and diffuse conflictAbility to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the teamAbility to operate within a challenging and fast-paced environmentAbility to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate timeframeAble to embrace change within the account, team and managementDetermined leader and can motivate the team to performApproachable and exudes patience when asked for guidanceContribute to employee lifecycle decisions by communicating with Manager regarding status of employee’s performance or any issues that could result in performance plans or disciplinary actionMust be a college graduateMust be amenable to work on a Work from home set up and in BGC, Taguig

Posted 2 weeks ago

Work where YOU matter. Be #iopexhappyatwork. Join us now!We are hiring for talented Operations Team Leaders for one of our Pioneer accounts.Qualifications:• Must have at least 1 year of experience as an Operations Team LeadWhat's in it for you?Our people enjoy some amazing perks, check out a few below:Competitive salary packageExciting employee engagement activitiesLearning sessions every weekFast career growthFree shuttle serviceAccessible locationHMOWork from home set upOT/Holiday payLeave creditsLeave conversionsNight differentialUncapped annual appraisal2 days offAnd most importantly, you’ll be part of a growing company with a dynamic and engaging team.Interested? Here are ways to reach us:Send a message to 09214815596 (Yana)Send your CV to ayana.sia(at)iopex.com

Posted 3 weeks ago

We are looking for passionate and talented individuals who wants to join our growing #iopexhappyatwork Employee and Labor Relations team!What does this role look like?As an Employee Relations Specialist or HR Business Partner you will perform a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well-being.Some of your main responsibilities will be:Communicate to employees to discuss personnel, human relations, and work-related problems that adversely affect morale, health, and productivity.  Evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action.  Explains and provides advice to workers about company and governmental rules, regulations, and procedures, and need for compliance.Must have:Must be a graduate of BS Psychology, Human Relations Management, Humanities and the likesExperience with Employee and Labor Relations for at least 1 yearWillingness to work on a graveyard/night shift scheduleWillingness to work on a work from home set up or in Bonifacio Global City, Taguig CityNice to have:Experience with Employee and Labor relations, Employee EngagementExperience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEsExperience and exposure in conducting Focus Group Discussion (FGD), attrition analysis, performance management and recommendationsExperience in initiating and handling employee engagement activitiesApply if you identify with these traits:Excellent Verbal and Written English Communication SkillHas good Problem Solving and Decision-Making SkillsWhat's in it for you?Our people enjoy some amazing perks, check out a few below:Competitive salary packageExciting employee engagement activitiesLearning sessions every weekFast career growthFree shuttle serviceAccessible locationHMOWork from home set upLeave creditsLeave conversionsNight differentialUncapped annual appraisal2 days offAnd most importantly, you’ll be part of a growing company with dynamic and engaging team.Interested? Here are ways to reach us:Send a message to 09214815596 (Yana)Send your most updated CV to [email protected]