Pilipinas Teleserv is one of the biggest success stories among Philippine contact centers.  It is also one of the most experienced call centers with traditional business values that has been Teleserving the nation for 21 years.

The company is run by experienced management. We focus on the effective system design and the application of new call-center technology coupled with customer-centered service principles to help our clients’ operational efficiency and effectively.

In 2000, Pilipinas Teleserv proposed a new system to the government to help improve the queue in obtaining public documents such as birth and marriage certificates. For the first time, citizens no longer had to go onsite at the National Statistics Office (NSO) to make a request.

Pilipinas Teleserv also developed solutions for order taking and food delivery for a global fast food chain. Using our expertise in end-to-end business processes, we went beyond the creation of an order-taking and branch dispatch system by developing detailed street mapping and food preparation improvements. This opened up opportunities for the company to service clients within the quick service and casual dining segment of the restaurant industry in the Philippines.

We also relied on our ability to develop solutions and systems in-house to the financial services and telecommunications sectors. Pilipinas Teleserv handled customer care, technical support, client acquisition and retention for top companies, local and international.

Today, our team of around 1,500 highly skilled, English-speaking contact center professionals are located in two sites. This human asset combines with the latest technology in telecoms and fully redundant contact center facilities to meet our clients’ stringent requirements.

We take pride in the success of solutions we develop for clients in diverse businesses. We focus on future-proofing our systems through constant innovation and adapting to our clients’ evolving, complex and demanding needs.

We continue to find new ways of enhancing customer experience and enriching customer relationships.

Why join us?

Has been providing cutting-edge customer management solutions and innovative business process outsourcing services since the year 2000.

Provides highly customized solutions and services to diverse clientele across telecommunications, utilities, public services, food and finance industries.

Teleserv is a Filipino-owned company therefore the company understands what you need and Teleserv will help you get it.

Teleserv practices friendly and accommodating environment at all times.

The office is accessible to public transportation such as LRT/MRT.  Also provides shuttle service to employees during graveyard shifts.