2F JESA ITC Bldg General Maxilom Avenue, Cebu City 6F eBloc 3 Geonzon St IT Park Apas Cebu City, Cebu City, Cebu City-Central Visayas


About Company

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.2 billion company with 117,000+ professionals across 90 countries, helping over 825 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).

We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.

Other Job Ads posted by the Tech Mahindra

Posted 2 weeks ago

Provide excellent customer serviceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesPerform customer verificationDirect requests and unresolved issues to the designated resourceRecord details of inquiries, comments, complaints, and actions-takenFollow up on customer interactionsProvide feedback on the efficiency of the customer service process

Posted 3 weeks ago

 Tech Mahindra

 Higher compensation package!

Cebu City, Cebu City-Central Visayas

PHP 15,000 - 20,000 6 Vacancies

Responsibilities:Agent Hiring·         Conduct end-to-end hiring process from sourcing to new hire onboarding·         Deliver quality candidates to Operations and Hiring Managers·         Real-time updating of recruitment database, trackers and process documentations·         Onboarding, process orientation and knowledge transfer to new team members·         Create and maintain report trackers and database that would be used in recruitment reports and analyses·         Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others·         Understands and meets Recruitment KPIs by creating process improvements and hiring strategies·         100% Hiring Fill Rate and Go Live Rate·         New hires first day No Show percentage rate·         Cost Per Hire·         30-day attrition·         Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders·         Written/Online assessments·         4-Level Check·         Recruitment Interview·         Training Interview·         Quality Call Simulation·         Operations Interview·         Client Interview (new programs)·         Partner with the stakeholders on hiring requirementsSourcing & Marketing·         Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants·         Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions·         Implement sourcing strategies in a timely manner·         Create efficient Employee Referral programs·         Identify various recruitment sources by keeping abreast of the current hiring trends·         Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements·         Manage the daily applicant flow and quality of applicants·         Assist the Non-Agent hiring POC in sourcing for non-agent positions Requirements·         Graduate of Psychology / Human Resource or equivalent·         U2 – Minimum 3 years’ experience in Sourcing & Marketing and Volume Agent Hiring in a BPO set up·         Experience in hiring for Customer Service, Technical Support and Back Office requirements·         Organized and detail-oriented·         Excellent written and oral English communication skills·         Computer and internet proficient·         Adept in using MS Office and has good presentation skills·         Can work independently and in a team·         Can work on shifting schedule·         Can start asap

Posted 1 month ago

KEY RESPONSIBILITIES:Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.Provide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.Participate in the development and presentation of proposals for business development.Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.Profit and LossEstablish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIsManage program attritionPeople developmentAnalyze performance trends and provide process improvements and resolutionCollaborate with the Support groups in identifying gaps in the process and providing action plans and resolution REQUIRED:Candidate must possess at least a Bachelor's/College Degree, any field.At least 5 year(s) of working experience in the related field is required for this position.