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Job Vacancies at Global Payments Asia Pacific Philippines Inc

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94 Results Found

PHP 15,000 - 20,000 10 Vacancies


Overview/General DescriptionResponsible for handling incoming customer service requests, in an efficient and professional manner, following departmental policies and procedures.Roles & ResponsibilitiesAnswer incoming customer service calls and enter requests into the company's service ticket tracking systemCorrectly identify the “initial reason code” and properly set the “priority” of the callReply to customer service requests received via email (If trained) and enter request into the company’s service ticket tracking systemPlace order for supplies, packing slip inquires and tracking of customer ordersPerform scripted troubleshooting when time permits as per supervisor’s instructionFollow departmental procedures regarding customer call etiquette and escalationsCooperate and communicate with other team members to meet departmental goalsFollow all company policies and procedures, including adhering to scheduling and attendance requirementsPerform other duties / projects as requested Supervisors / Management TeamRequired Qualifications:HS Diploma minimumReliable AttendanceGood verbal and written communication skillsPositive, helpful customer service skillsMust be flexible in scheduling and able to work weekend shiftsBasic computer technical proficiencyPreferred attributes:Restaurant experience is a plusBi-Lingual in Spanish/FrenchSkills – TCP/IP networking configuration, DHCP, Linux, SQL2+ years of call center experience or 1+ year of remote technical support experienceExperience using case logging software Problem Solving and Diagnostic Skills

National Capital Region-Mandaluyong, Philippines

PHP 70,000 - 80,000 10 Vacancies


 A SNAPSHOT OF YOUR ROLEYou’re the genie that fulfils our customer’s needs. The Cards Sales and Service agents are involved in processing loan applications over the phone and ensuring that finance applications processed on the phone are compliant with the Flexigroup’s policies and procedure. Cards Sales and Service agents’ serves customers by providing product and service information and resolving product and service problems of customers over the phone.Provide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services.Process loan applications over the phone.Liaise with other department on completing loan applications.Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry.Maintains customer records by updating account information.Recommends other products and services to the customer such as activating the card that comes along with their loan application.Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous job

National Capital Region-Quezon City, Philippines

PHP 70,000 - 80,000 1 Vacancy


 A SNAPSHOT OF YOUR ROLEYour day could see you:Calling warm leads from enquiries received daily through various marketing channelsIntroduce the account and our range of products to prospective clientsExplore clients needs and recommend suitable loan products available to themPre-qualify clients against set loan criteriaRefer prospective qualified leads to loan consultants A BIT ABOUT YOUMinimum of 1 year sales experience preferably- outboundExperience/exposure with B2B Australian MarketsExperience in a call centre or similar phone based sales or customer service roleSalesforce or similar CRM system experience is an advantageAny financial experience is an advantage, but not requiredHigh level of motivation and driveExcellent communication skills with a friendly and informative toneAbility to work effectively in a fast-paced start-up environmentHave a keen interest in business financeStrong business acumen skills and ability to understand how a business owner thinks WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.

National Capital Region-Pasig, Philippines

PHP 15,000 - 20,000 2 Vacancies


 A SNAPSHOT OF YOUR ROLEYou’re the genie that fulfils our customer’s needs. As a Claims Ancillary Officer, you’ll be responsible for processing customer ancillary claims and other ancillary functions, in a manner that is effective, efficient and focused on outstanding customer service. A BIT ABOUT YOUAbility to learn all claims processing procedures.Ability to learn all services covered under nib products.Ability to achieve results in a high pressure environment.Flexible and positive attitude.Ability to knowledge share.Proven capability in setting and achieving goals.Good verbal and interpersonal skills.Computer Literacy (including MS Outlook, Word, Excel, Internet).Knowledge of Private Health Insurance.Ability to multi task.Well developed listening and communication skills.Ability to adapt to change in a busy environment.

National Capital Region-Pasig, Philippines

PHP 50,000 - 60,000 3 Vacancies


 We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Consumer Advisor, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPOA SNAPSHOT OF YOUR ROLEThe Consumer Advisor is responsible for pre-qualifying leads and appropriately dispersing qualified clients to the correct department. In this role, the consumer advisor continues to follow-up with potential clients that are listed in the system. The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs. Your day could see you:·         Pre-qualifying customers and dispersing them to the correct department·         Appropriately managing leads that enter the system·         Book and complete follow-up appointments with prospective customers·         Maintain lead tracking database·         Solution selling and education of customers on services offered·         Meet daily and weekly quotas/goals·         Regular and consistent attendance·         Any additional duties that may be assigned to meet business needs A BIT ABOUT YOU·         Highly motivated, self-starter·         Strong internet and computer software skills·         Must be able to work flexible hours, including evenings, weekends, and specified holidays·         Proven customer service skills·         Proper note taking abilities·         Ability to effectively manage time while at work WHAT SUCCESS LOOKS LIKE·         High customer satisfaction.·         Excellent feedback from customers.·         Achievement of KPIs. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:·         Ambition: Voice and measure your goals.·         Collaboration: Brilliant jerks can be brilliant elsewhere.·         Impact: Do, get it done, create impact.·         Judgement: Make wise judgement calls, putting the team and business at heart.·         Leadership: Continuous improvement starts with independent action.·         Leverage: Do more with less, master the art of leverage.·         Passion: Be positive, bring passion and energy.·         Transparency: A transparent team can help each with other. 

National Capital Region-Mandaluyong, Philippines

PHP 70,000 - 80,000 5 Vacancies


 Duties and Responsibilities:The Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer service. Roles:Establishes and maintains a high level of customer satisfaction in all sales transactions.Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.Closes prospective customers using working knowledge of the partnered retailers.Identifies opportunities to up-sell and refer the service.Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.Handle all out-going phone calls with courtesy and professionalism.Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.Responsible for handling and resolving customer inquiries accurately timely.Acquire product line knowledge on the industry and the partnered retailers.Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.Work with other departments / retailers as needed to resolve customer inquiries.Understands sign up instructions and comprehends distribution center processes.Responsible for maintaining a customer files and accurate details from all calls thru campaign CRM.Correct incomplete / incorrect sales.

National Capital Region-Quezon City, Philippines

PHP 15,000 - 20,000 6 Vacancies


A SNAPSHOT OF YOUR ROLEAs a Reservations Agent, you need to have the ability to understand as well as grasp basic customer information perfectly. You should be able to handle the diverse people nicely and should have the ability to cope with difficult customer situations professionally. You should have responsibility to sort out the issues of customers perfectly so should first analyze the customers problem properly and provide logical solutions. You should be able to make effective use of tools, systems, resources and utilize them as much as possible. You need to have excellent communication, customer service, interpersonal and typing skills to do the job perfectly.Your day could see you:Support and provide superior service via phones as a receiver and caller to answer to customers inquiries and questions regarding booking a vehiclesAssist the customer in booking vehicles and generate reference details to booing vehiclesUse questioning and listening skills that support effective telephone communicationUse an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, hold, interruptions and unintentional disconnectsEffectively deal with job stress, angry callers and upset customersApply the proper telephone etiquette to satisfy various customer situations.Support and provide superior service via phones as a receiverConvert Inbound Leads into Quality Sales or successful rentals.Responsible for answering customer queriesEscalates customer issues and concerns to Immediate supervisor or Management. A BIT ABOUT YOUWith a minimum of six months experience in Outbound SalesWith excellent English communication, listening and organizational skills.With two years of customer service experience in the BPO industry.With Customer Relations, Car Rentals or Travel experience (Preferred but bot required)With a knack for multi-tasking.Able to solve problems and work under minimal supervision.Adept in learning new workflows and tasks.With above average critical thinking skills WHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Excellent feedback from customers.Achievement of KPIs. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Collaboration: Brilliant jerks can be brilliant elsewhere.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.

National Capital Region-Pasig, Philippines

PHP 15,000 - 20,000 15 Vacancies


A SNAPSHOT OF YOUR ROLEProvide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services.Process loan applications over the phone.Liaise with other department on completing loan applications.Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry.Maintains customer records by updating account information.Recommends other products and services to the customer such as activating the card that comes along with their loan application.Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous jobA good record of attendance and punctuality 

National Capital Region-Quezon City, Philippines

PHP 30,000 - 35,000 2 Vacancies


 A SNAPSHOT OF YOUR ROLEWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.You’re the genie that fulfils our clients and customer’s needs. As a Loan Administrations Agent, you’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:Provide a first class customer service experience to our clients.Work through complex loan scenarios from Lodgment right through settlement of the loan.Liaise with all loan parties - broker, client, builder, conveyancer to keep them informed at all stages, through calling and/or correspondence.Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.Address any outstanding items, conditions etc. to get loan formally approved and thensettled.Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party.Maintain customer records by updating account information.Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager.Participating in team activities such as team huddles, up-training, etc.Monitor and accomplish individual targets against key criteria and set standardsHandling all requests with due skill and care.Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.Promoting and demonstrating ACQUIRE’s values internally and externally. A BIT ABOUT YOUExcellent in customer service.With perfect English communication, written and verbal skills.Ability to work under pressure.Knowledge in Excel.Strong sense of accountability on agreed KPIs..Willing and able to maintain an appropriate standard of professionalism.Demonstrated capacity to work effectively within a team and an ability to manage the same team in the future.A high level of PC competence, typing skills and accuracy.Critical attention to data matching and error rates.A good track record in previous job.A good record of attendance and punctuality.Able to solve problems and work under minimal supervision.Adept in learning new workflows and tasks. WHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Exceeding/on target scorecard rating.Exceeds accuracy goal.Meeting settlement deadlines. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.

National Capital Region-Quezon City, Philippines

PHP 50,000 - 60,000 3 Vacancies


We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Outbound Sales Agent, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.As an Outbound Sales Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.A SNAPSHOT OF YOUR ROLEThe Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer serviceEstablishes and maintains a high level of customer satisfaction in all sales transactions.Closes prospective customers using working knowledge of the partnered retailers.Identifies opportunities to up-sell and refer the service.Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.Handle all out-going phone calls with courtesy and professionalism.Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.Responsible for handling and resolving customer inquiries accurately timely.Work with other departments / retailers as needed to resolve customer inquiriesCorrect incomplete / incorrect sales. A BIT ABOUT YOUStrong attention to detail and goal orientedStrong problem solving and negotiation skillsCommitment to excellent customer serviceExcellent written and verbal communication abilitiesProficient in Excel and OutlookCommendable attendance recordA team player with the ability to manage a high-volume workload and work towards month end targets   

National Capital Region-Quezon City, Philippines

PHP 50,000 - 60,000 5 Vacancies


We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.As a Collections Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.  A SNAPSHOT OF YOUR ROLEA Collections officer is responsible for managing accounts that are overdue for between 1 and 60 days. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimizing arrears, and controlling bad debts. A BIT ABOUT YOU• Effectively negotiate arrangements for the timely payment of arrears•  Negotiate ongoing payment arrangements to assist customers meet their obligations• Handle Financial Hardship enquiries with empathy and professionalism• Pro-actively assist customers with account queries and complaints• When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner WHAT SUCCESS LOOKS LIKE• High customer / client satisfaction• Excellent feedback from customers / clients• Achievement of KPIs• Above average employee satisfaction results• High performing team and team members WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:• Ambition: Voice and measure your goals.• Collaboration: Brilliant jerks can be brilliant elsewhere.• Impact: Do, get it done, create impact.• Judgement: Make wise judgement calls, putting the team and business at heart.• Leadership: Continuous improvement starts with independent action.• Leverage: Do more with less, master the art of leverage.• Passion: Be positive, bring passion and energy.• Transparency: A transparent team can help each with other.  Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers: Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityUpper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityGround Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City We are open from Monday to Friday, 8am-4pm. For faster processing, text: COLL(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043 Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. 

National Capital Region-Quezon City, Philippines

PHP 0 - 10,000 10 Vacancies


 A SNAPSHOT OF YOUR ROLEYour day could see you:Inbound Troubleshooting, NBN Data and IP Based products with customersMoves adds changes, Configuring of Routers and IP Based systems. Checks closed casesFault logging with extend carriersMonitors and communicates with partners on order progress and escalationsAnswering Incoming Calls - Customer Enquiries/Complaints and PaymentsActioning Customer Service Email Dropbox requestsLive chat interactions with customersTroubleshooting and logging faults with our suite of Telecommunications Products & ServicesBasic Adds/Moves/Changes to Customer Accounts A BIT ABOUT YOUCommunication Skills – successful candidates will speak articulately and have sound english writing skillsExhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologiesFlexibility to shifting schedulesBackground in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectivelyMust have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minuteAbility to think clearly especially in adverse situationsAbility to work in a team environment

National Capital Region-Pasig, Philippines