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Posted 2 weeks ago

Job Description Under general supervision the Analyst II provides phone and email support to end users for employee access password resets desktop computers servers custom applications and hardware After performing 1st level technical support the analyst may escalate unresolvable issues to other support teams on a case by case basis as necessary In the case of large scale business interruptions the analyst will make sure that the major outage process is executed taking into account all the roles and responsibilities of the Helpdesk in this situation Help Desk Analyst II will also handle escalations regarding issues that could not be resolved by the Help Desk Analyst 1 personnel He/she will act as liaison to the other support groups to ensure that our customers issues will be resolved following the processes that have been developed by the IT department Essential Functions and Responsibilities Provides support to Afni internal customers regarding IT related concerns using documented processes in the knowledge base Documents all troubleshooting steps as per prescribed templates into the ticketing system Escalates issues to the appropriate support groups that could not be resolved within the Helpdesk Assists in the monitoring of open tickets until they are resolved/closed Provide hands on dedicated support for Afni VIPs including but not limited to executives directors client services etc Write and maintain process documentation Create and maintain knowledge article database with detailed descriptions of issues and their known resolutions Provide direct assistance to Help Desk Team Lead Manager and Director as required Review escalated Tasks to ensure proper process was followedThe above statements are intended to indicate the general nature and level of work being performed by employees within this classification They are not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job Employees in this job may perform other duties as assigned Minimum Job Requirements College level 3 years of experience in a technical help desk position or equivalent Previous experience using and/or maintaining a knowledge base Previous experience with an incident management system Yes Previous experience using Microsoft Office products General knowledge and experience with networking and server infrastructure yes Strong knowledge of virtual systems such as Citrix VMware or HyperV yes Strong technical troubleshooting skills Strong verbal and written communication skills Strong organizational skills and the ability to prioritize effectively Exceptional interpersonal skills negotiation team building positive thinking can do attitude Job requires rotation of a weeklong on call period to provide support coverage for after hours outages Ability to multi task Ability to maintain focus and work independently in a fast paced environment Must be willing to work weekends holidays and evenings as needed Self motivated to look for additional work during down timePreferred Job Requirements Bachelor s degree 4 5 years of relevant technical support experience Technical certification such as CompTIA A or MTA/MCSA ITIL Foundations certification

Posted 3 weeks ago

Overall pleasing personality and good working attitude Knowledgeable in any databases such as SQL Server MySQL Oracle Sybase etc Windows Servers Networking and Routing CCNA

Posted 1 month ago

KEY RESPONSIBILITIES Lead and deliver complex client engagements that help identify design and implement creative business solutions for the company Provide excellent customer service and determine the needs of the client Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance Participate in the development and presentation of proposals for business development Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals Profit and LossEstablish operations objectives and work plans delegate assignments to subordinate Team Leads when necessary and conduct regular meetings to improve productivity product knowledge and customer satisfaction Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIsManage program attritionPeople developmentAnalyze performance trends and provide process improvements and resolutionCollaborate with the Support groups in identifying gaps in the process and providing action plans and resolution REQUIRED Candidate must possess at least a Bachelor' s/College Degree any field At least 5 year s of working experience in the related field is required for this position

Posted 2 months ago

Educational/Training/License Requirement Must be a Licensed Medical Technologist HIV proficiency Biosafety Training and Background on Molecular diagnostics is an advantage but not requiredPreferred Qualifications / Experience At least 1 2 years of laboratory work experienceKnowledgeable in Microsoft Office programsWilling to undergo a training programStrong documentation and Analytical SkillsPersonal Characteristics Must be Honest hard working responsible and can do tasks required with minimal supervisionWilling to learn new knowledge and skillsMust be able to work well with othersProfessional and confidentMUST BE WILLING TO WORK IN CEBU

Posted 3 months ago

Job Description Installations troubleshooting and maintaining all fiber optic systems in businesses homes schools and other organizations to ensure that they are working properly Performing the outside cabling and civil works Measuring the signal strength of television telephone and internet connections to ensure that there is adequate performance Creating sensors and performing inspections to make sure that the fiber optic systems do not have defects that could undermine performance Conducting regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections Performing premises cabling and running fiber optic cables underground and underwater Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally Constructing a proper slice case as well as preparing and maintaining records diagrams and schematics relating to the splice case

Posted 2 months ago

Educational / Training/ License Requirement Must be a Licensed Medical Technologist HIV proficiency Biosafety Training and Background on Molecular diagnostics is an advantage but not required Preferred Qualifications / Experience At least 1 2 years of laboratory work experienceKnowledgeable in Microsoft office programsWilling to undergo training programStrong documentation and Analytical SkillsPersonal Characteristics Must be Honest hard working responsible and can do tasks required with minimal supervision Willing to learn new knowledge and skills Must be able to work well with others Professional and confident MUST BE WILLING TO WORK IN MAKATI

Posted 3 months ago

Qualifications Candidate must possess at least a Bachelor' s/College Degree Computer Science/Information Technology Engineering Computer/Telecommunication Engineering Electrical/Electronic or equivalent At least 1 year s of working experience in the related field is required for this position Preferably 1 4 Yrs Experienced Employees specializing in IT/Computer Network/System/Database Admin or equivalent Job Description Integration of NOI to other systems via APIScript Development for ITNM and TADDMRequirement Gathering and documentation

Posted 1 month ago

Responsible for seamless functioning of technology and applications for the benefit of internal and external usersAssists with resolution of issues surfaced by support analystsResolves technical issues and record transactions via ticketing systemPromotes persistent issues to Engineers and Architects where necessaryProvides technical assistance and act as an adviser for local support personnelDevelops both knowledge base and technical profile for VIP usersRolls out VIP support framework for country support teamsAssists to drive and roll out global strategies on Executive Technologies developmentMaintains catalogue of scripts and solutionsMonitors usage load and SLA to proactively design solutionsAdvises on complex technical issues involving configuring provisioning and maintaining software/platformDeep business acumen implements new processes to enhance value propositionHas positive impact to specific organizational entities & has some understanding of the nature of the impactUsually a top contributor to team' s successRequirements Deep and hand on expertise in Microsoft System Center Configuration manager SCCM which includes planning Designing implementation Administration inventory management application deployments etc Experience with Microsoft BitLocker Administration and Monitoring MBAM Experience with architecting deploying and supporting Microsoft Modern Management platforms including InTune SCCM Cloud Management Gateway Windows Autopilot Windows as a Service Azure Portal and othersStrong troubleshooting mind set i e parsing event log Sysinternals tools analyzing memory dumps etc Troubleshooting and automation of client patching remediation issuesScripting knowledge e g Powershell VB and batch scripts Excellent knowledge and understanding of SQL queriesCreates maintains and deploys Windows 10 Base Imagesreate and maintain custom task sequences and other custom code for image creation and managementBasic experience in Active Directory Group Policies Networking DNS and virtual desktop technologiesDiagnose identify isolate and analyze problems throughout the environment

Posted 1 month ago

JOB ROLETo supervise and organize our sales team In charge of managing organizational sales by developing business plans and meeting planned goals JOB DESCRIPTIONDesigning and implementing a strategic sales plan that expands the company s customer base and ensures its strong presenceAchieve growth and hit sales targets by successfully managing the sales teamBuild and promote strong long lasting customer relationships by partnering with them and understanding their needsPresent sales revenue and expenses reports and realistic forecasts to the management teamOversees the supervision of personnelQUALIFICATIONSCandidate must possess at least a Bachelor' s degree in Business StudiesAt least 3 years of working experience in the related field is required for this positionWith experience in B2B SaaSStrong business sense and industry expertiseExcellent mentoring coaching and people management skills

Posted 1 month ago

We are seeking experienced level 2 Helpdesk/Technical Support agents to join our growing team for immediate start Full Training is provided with the job Huge opportunity for professional growth Helpdesk/Technical Support Answering Incoming calls Troubleshooting PSTN ADSL NBN Data and IP Based Telephony with customers Moves add changes Configuring of Routers and IP Based systems Fault logging with extend carriers Monitors and communicates with partners on order progress and escalations Management of Open tickets and customer followup Actioning Customer Service Email Dropbox requests Live chat interactions with customers 9 hour workdays during Hours of Operation between 4 00 AM to 7 00 PM Monday to Friday Weekend shifts between 6 00 AM to 7 00 PM 5 shifts per week Qualifications Good communication skills English Must have above average knowledge of Windows Based Office and Web Based SystemsAbility to type 50 words per minuteKnowledge of all NBN and ADSL SIP and Mobile TechnologiesEither has access to a Windows 10 Laptop or PC BYOD

Posted 1 week ago

Minimum Qualifications Graduate of Mechanical EngineeringExpertise in design engineering AutoCAD 2D & 3D Solidworks etc Work experience at least 4 5 years supervisorial or managerial position With a solid background in air conditioning system installation and maintenanceWith a solid background in air conditioning design & troubleshootingWith leadership experienceExcellent communication skillsKnowledgeable in client management

Posted 4 weeks ago

Responsible for the implementation of proper accounting policies and procedures for all activities in the Philippine officePreparation of annual budget as a basis for the actual performance of the companyPayment of taxes on timeIn charge of property treasury managementImplements an effective credit control system Qualifications At least 5 yrs controller experienceStrong analytical and communication skillsGood people management skillsPreferably has experience in the Manufacturing IndustryWilling to work in Alabang Muntinlupa