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Job Vacancies at Wyndham Services Asia Pacific Philippines Inc

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91 Results Found

Posted 8 months ago

PHP 30,000 - 35,000 1 Vacancy


ABOUT THE JOB To support the Owner Services Manager in overseeing the operations of Owner Services employees based in Clark Philippines by providing a 7 day service to WorldMark South Pacific Club members and selected WVCAP customers Maintaining a premium customer service culture and environment through staff training and motivation to go above and beyond whilst maximising conversion of incoming calls and on line enquiries by turning them into confirmed bookings Ensuring travel bookings and administration are managed in accordance with statutory requirements of ASIC Participating in the development of individual and team targets in accordance with departmental objectives To support the Owner Services Manager by handling escalated or complex issues and complaints from Owners verbal or written that are unable to be resolved by Owner Services representatives and Team Leaders Taking responsibility of these complaints or concerns brought to the attention of the department by clarifying and researching the cause of the escalated issue selecting the best solution in accordance with company guidelines and relevant laws expediting the correction and following up to ensure resolution ABOUT YOUBachelor s Degree in any fieldAbility to engage with team members drive results and successfully implement significant changes to culture and responsibilities 5 to 7 years experience in leading teams in a call centre environment responsible for the delivery of complex customer service solutions including recruiting training and performance management Demonstrated experience in handling difficult customer complaints monitoring customer service standards and implementing training to improve service levels Understanding of hotel yield management and techniques to maximise usage ABOUT USWyndham Destinations is one of the market leaders in Vacation Ownership development offering a network of national and international resorts we are a fast paced progressive and dynamic company enjoying constant growth What We Offer Grow with one of the largest experience providers in the world Competitive Salary Discounted hotel stays for family friends and family Subsidized Private Health & Be Well program benefits Diverse growth and development opportunities both internally & externally A fantastic employee reward & recognition program Training support via our professional development policy Privileges by Wyndham discounts Wishes by Wyndham & Wyndham Green Program Involvement & benefits Access to our completely confidential and free EAP program

Central Luzon-Angeles City, Philippines

Posted 8 months ago

PHP 15,000 - 20,000 10 Vacancies


About the RoleThe position requires excellence in customer service and superior verbal and written communication skills taking ownership of each inbound/outbound communication to ensure that it has been actioned to the satisfaction of the customer and the business within a reasonable time frame as set out by management Maintain control and effectively manage the prevention and collection of delinquent accounts for various portfolios including servicing to our customers Providing assistance and support to our owners developing and maintaining our ongoing relationship encouraging them to use their ownership and re engaging them

Central Luzon-Pampanga, Philippines

Posted 8 months ago

PHP 30,000 - 35,000 5 Vacancies


What s involved You get paid while managing your team calling customers and chatting about holidays You will be coaching and mentoring your team on how they can sell amazing holiday

Central Luzon-Pampanga, Philippines

Posted 8 months ago

PHP 30,000 - 35,000 5 Vacancies


To monitor and manage all QA and training staff to ensure upskilling and compliance is being ahead to To actively contribute to the company vision of making holiday dreams come true by training and monitoring all WVRAP and CWA campaigns to ensure they are following all Policies and Procedures when setting appointments selling certificates and holding workshops

Central Luzon-Pampanga, Philippines

Posted 8 months ago

PHP 15,000 - 20,000 20 Vacancies


What s involved You get paid for calling customers and talking about vacations You will be selling them a getaway package to one of our 15 amazing destinations in AU and N Z We provide all training with ongoing support to help you achieve and exceed your targets

Central Luzon-Angeles City, Philippines

Posted 8 months ago

PHP 15,000 - 20,000 15 Vacancies


A SNAPSHOT OF YOUR ROLEProvide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services Process loan applications over the phone Liaise with other department on completing loan applications Resolves product or service issues/enquiries by clarifying the complaint determining the cause of the issue explaining the issue and providing the best solution to the issue/enquiry Maintains customer records by updating account information Recommends other products and services to the customer such as activating the card that comes along with their loan application Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous jobA good record of attendance and punctuality

National Capital Region-Quezon City, Philippines

Posted 3 months ago

PHP 15,000 - 20,000 10 Vacancies


Overview/General DescriptionResponsible for handling incoming customer service requests in an efficient and professional manner following departmental policies and procedures Roles & ResponsibilitiesAnswer incoming customer service calls and enter requests into the company' s service ticket tracking systemCorrectly identify the initial reason code and properly set the priority of the callReply to customer service requests received via email If trained and enter request into the company s service ticket tracking systemPlace order for supplies packing slip inquires and tracking of customer ordersPerform scripted troubleshooting when time permits as per supervisor s instructionFollow departmental procedures regarding customer call etiquette and escalationsCooperate and communicate with other team members to meet departmental goalsFollow all company policies and procedures including adhering to scheduling and attendance requirementsPerform other duties / projects as requested Supervisors / Management TeamRequired Qualifications HS Diploma minimumReliable AttendanceGood verbal and written communication skillsPositive helpful customer service skillsMust be flexible in scheduling and able to work weekend shiftsBasic computer technical proficiencyPreferred attributes Restaurant experience is a plusBi Lingual in Spanish/FrenchSkills TCP/IP networking configuration DHCP Linux SQL2 years of call center experience or 1 year of remote technical support experienceExperience using case logging software Problem Solving and Diagnostic Skills

National Capital Region-Mandaluyong, Philippines

Posted 8 months ago

PHP 70,000 - 80,000 10 Vacancies


A SNAPSHOT OF YOUR ROLEYou re the genie that fulfils our customer s needs The Cards Sales and Service agents are involved in processing loan applications over the phone and ensuring that finance applications processed on the phone are compliant with the Flexigroup s policies and procedure Cards Sales and Service agents serves customers by providing product and service information and resolving product and service problems of customers over the phone Provide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services Process loan applications over the phone Liaise with other department on completing loan applications Resolves product or service issues/enquiries by clarifying the complaint determining the cause of the issue explaining the issue and providing the best solution to the issue/enquiry Maintains customer records by updating account information Recommends other products and services to the customer such as activating the card that comes along with their loan application Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous job

National Capital Region-Quezon City, Philippines

Posted 8 months ago

PHP 70,000 - 80,000 1 Vacancy


A SNAPSHOT OF YOUR ROLEYour day could see you Calling warm leads from enquiries received daily through various marketing channelsIntroduce the account and our range of products to prospective clientsExplore clients needs and recommend suitable loan products available to themPre qualify clients against set loan criteriaRefer prospective qualified leads to loan consultants A BIT ABOUT YOUMinimum of 1 year sales experience preferably outboundExperience/exposure with B2B Australian MarketsExperience in a call centre or similar phone based sales or customer service roleSalesforce or similar CRM system experience is an advantageAny financial experience is an advantage but not requiredHigh level of motivation and driveExcellent communication skills with a friendly and informative toneAbility to work effectively in a fast paced start up environmentHave a keen interest in business financeStrong business acumen skills and ability to understand how a business owner thinks WHAT WE VALUEWe re proud of our diverse global team all working in a collaborative environment and happy to share these common values Ambition Voice and measure your goals Collaboration Brilliant jerks can be brilliant elsewhere Impact Do get it done create impact Judgement Make wise judgement calls putting the team and business at heart Leadership Continuous improvement starts with independent action Leverage Do more with less master the art of leverage Passion Be positive bring passion and energy Transparency A transparent team can help each with other

National Capital Region-Pasig, Philippines

Posted 8 months ago

PHP 15,000 - 20,000 2 Vacancies


A SNAPSHOT OF YOUR ROLEYou re the genie that fulfils our customer s needs As a Claims Ancillary Officer you ll be responsible for processing customer ancillary claims and other ancillary functions in a manner that is effective efficient and focused on outstanding customer service A BIT ABOUT YOUAbility to learn all claims processing procedures Ability to learn all services covered under nib products Ability to achieve results in a high pressure environment Flexible and positive attitude Ability to knowledge share Proven capability in setting and achieving goals Good verbal and interpersonal skills Computer Literacy including MS Outlook Word Excel Internet Knowledge of Private Health Insurance Ability to multi task Well developed listening and communication skills Ability to adapt to change in a busy environment

National Capital Region-Pasig, Philippines

Posted 9 months ago

PHP 50,000 - 60,000 3 Vacancies


We re an award winning global outsourcer providing contact center and back office services on behalf of our global clients As a Consumer Advisor your role is vital in keeping our customers happy and contributing to our organization s growth and success As an Acquire BPO employee you are responsible for complying and enforcing policies and procedure designed to achieve information security You are also responsible for protecting credit card personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPOA SNAPSHOT OF YOUR ROLEThe Consumer Advisor is responsible for pre qualifying leads and appropriately dispersing qualified clients to the correct department In this role the consumer advisor continues to follow up with potential clients that are listed in the system The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs Your day could see you Pre qualifying customers and dispersing them to the correct department Appropriately managing leads that enter the system Book and complete follow up appointments with prospective customers Maintain lead tracking database Solution selling and education of customers on services offered Meet daily and weekly quotas/goals Regular and consistent attendance Any additional duties that may be assigned to meet business needs A BIT ABOUT YOU Highly motivated self starter Strong internet and computer software skills Must be able to work flexible hours including evenings weekends and specified holidays Proven customer service skills Proper note taking abilities Ability to effectively manage time while at work WHAT SUCCESS LOOKS LIKE High customer satisfaction Excellent feedback from customers Achievement of KPIs WHAT WE VALUEWe re proud of our diverse global team all working in a collaborative environment and happy to share these common values Ambition Voice and measure your goals Collaboration Brilliant jerks can be brilliant elsewhere Impact Do get it done create impact Judgement Make wise judgement calls putting the team and business at heart Leadership Continuous improvement starts with independent action Leverage Do more with less master the art of leverage Passion Be positive bring passion and energy Transparency A transparent team can help each with other

National Capital Region-Mandaluyong, Philippines

Posted 8 months ago

PHP 70,000 - 80,000 5 Vacancies


Duties and Responsibilities The Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer service Roles Establishes and maintains a high level of customer satisfaction in all sales transactions Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches Closes prospective customers using working knowledge of the partnered retailers Identifies opportunities to up sell and refer the service Handles inquiries with regard to product pricing order expediting customer relations and complaints Handle all out going phone calls with courtesy and professionalism Ability to multi task and to solve customer problems take orders and answer inquiries while completing other assigned tasks Responsible for handling and resolving customer inquiries accurately timely Acquire product line knowledge on the industry and the partnered retailers Ability to learn order processing system regarding all aspects of order entry order inquiry customer customer cross reference and any other functions necessary to perform daily tasks Work with other departments / retailers as needed to resolve customer inquiries Understands sign up instructions and comprehends distribution center processes Responsible for maintaining a customer files and accurate details from all calls thru campaign CRM Correct incomplete / incorrect sales

National Capital Region-Quezon City, Philippines