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SCOPE AND RANGE:
-We are considering for a passionate Account Management Specialist who will partner with and ensure the long-term success of our customers.
-You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
-The Account Management Specialist's primary objective is to take care of assigned existing clients, ensuring that each and every assigned client consistently has a high level of satisfaction with regards to service.
-Operate as the lead point of contact for any and all matters specific to operationalizing signed contracts of customers/accounts
-Maintain strong internal and external customer rapport
-Ensure the timely and successful delivery of our solutions according to customer needs and objectives
-Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
-Forecast and track key account metrics
-Assist with high severity requests or issue escalations as needed
-Day-to-day management of assigned accounts, serving as the primary point of contact between the client and the company
-Provide customer support, technical support, planning and optimization of assigned accounts, as well as developing and maintaining good relationships with clients to ensure solid, long-term partnerships
-Attend to and manage customer complaints, resolve conflicts, identify win-win solutions to issues raised by clients, and ensure proper implementation of approved solutions
-Interact and coordinate with other department managers and/or supervisors involved in handling client requirements/requests, and ensure deadlines are consistently met for each client
-Overall project ownership for each and every requirement/request from clients assigned to him/her
-Overall responsibility for client satisfaction towards the company and its services.
-Overall responsibility for maintaining client details in the repository, inclusive of updating client master list (i.e. branch address, contact persons, operating hours, work permits, and other items).
-BA/BS degree or any business related courses/equivalent
-Proven account management or other relevant experience
-Excellent verbal and written communications skills
-Excellent time management and multi-tasking skills
-Excellent listening, negotiation (timelines), and presentation skills
-Proven ability to manage multiple projects at a time while paying strict attention to detail
-Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and A-B-C-level
-Willing to work in Makati City (Near Makati Medical Center)
-Can start immediately
Posted 9 months ago
PHP 15,000 - 20,000 20 Vacancies
SCOPE AND RANGE:-Assistant Corporate Sales Manager would be under the supervision of the Corporate Sales Manager / Sales Manage, leads in delivering revenue sales from corporate accounts, large or small and from any market segment.-Customers are corporate and government organizations and sales may be domestic or international, or a combination of both. Manages Customer Lifecycle in a given area/industry/channel to achieve sales and development objectives in ways that optimize returns from WAV investments while strengthening a Service Culture that delivers on the service promise of WAV.KEY PERFORMANCE INDICATOR:Achieve market share and revenue targets for the area by translating the broad area strategies into specific sales objectives, strategies, programs and action plans that fit area/industry/channel opportunities and trends; accounts for the implementation of sales saturation in the area to contribute to over-all performance.Cultivate mutually beneficial strategic and commercially viable partnership with customers and other channel intermediaries that expand opportunities for sales and revenue. Establish trusting, mutually beneficial relationships as this drive sales, sustainability and growth, as well as customer loyalty and repeat business.Work with internal groups to deliver on WAV's customer service promise to improve service efficiency, quality and delivery to ensure customers satisfaction consistent with WAV.Develop programs and initiatives that meet customer preferences in support of availability and control leading to competitive advantages in his or her area versus competing products and services in the in sensory branding industry (in store radio, scent, interactive media, hardware, etc.)Ensures best possible planning, execution and management of resources in accordance with business strategies and guidelines (regional budget management, manpower, project execution timelines, and cadence)PRIMARY RESPONSIBILITY :Achieve sales, market share and revenue objectives for WAV’s products and services.Utilize a cogent understanding of the business of the industry assigned to derive programs and initiatives which create differential route to market advantages for WAV versus competing products and services in the market.To generate leads and derive market information to define segments and segment specific projects as well as opportunities for channel tie-ups to improve acquisition quality and expand brand share in the area. Lead the implementation of field sales standards to ensure area coverage and cadence are consistently applied in accordance with basic call procedures and area coverage.Manages and facilitates internal sales processes and corresponding dependencies to achieve optimal sales execution and increase leads to sale conversion; recommends and/or implements leads generating initiatives to stimulate demand at the channel level.Take accountability for the consistent application of operational and administrative standards and processes in his/her area to maintain efficient operations. Drive adherence to organizational processes and standards in his/her team through personal example, reviews, checkpoints, callouts and feedback.Effectively presents his or her position to gain support or buy-in from others; engages the customer in mutual problem solving, evaluating options openly and fairly to gain commitment; works to create a positive and productive tone for the negotiation even when faced with a high degree of opposition; manages the interpersonal process constructively to address emotions and conflict; builds value of preferred alternatives by relating them to the customer’s needs and outlines steps to formalize agreements; responds to objections by emphasizing value; exposes problems with undesirable alternatives to ensure others have a full understanding of the full impact of decisions.Manages the day-to-day activities of the sales function, including directing sales activities and making decisions that impact business objectives.Demonstrates a poised and credible demeanor that reassures others and commands respect; conveys an image that is consistent with WAV’s vision and values; able to engage and connect with a wide and diverse range of people towards successful outcomes; displays authenticity and strength of character that enables one to connect with and have a positive impact on others.Dedicated to meeting expectations and requirements of internal and external customers in a manner that provides satisfaction and fosters positive relationships; helps or serves others to discover their needs and think through ways to best meet their requirements; holds oneself accountable for service quality outcomes.SKILLS AND COMPETENCIES:Knowledge:Business AcumenMarket and Sales KnowledgeMastery of WAV’s Product and ServicesProcess MasterySales Forecasting and Target SettingArea/Industry/Channel ManagementSkills:Business Development SkillsCommunication SkillsInterpersonal Skills and People ManagementNegotiation and Influencing SkillsPartner ManagementProblem Solving and Decision Making SkillsProject and Resource ManagementStrategic Thinking-Minimum of 5 years of sales experience in a competitive industry (Telco, FMCG, Network and Agencies and other B2B Sales)-Graduate of Management, Marketing, Hospitality or Public Relations (courses preferred but not required) / any business course.-Preferably living within Metro Manila-Must be willing to report in Makati City (Near Makati Medical Center)-Can start immediately