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•Receive customer inquiry over the phone, email or chat
• Handle social media account and provide timely assistance for customer inquiry
•Act as the first point of contact for customers seeking help with products or technical issues
• Responsible in monitoring actual stocks on hand and units on board
• Responsible in making sure that the devices is on good condition and in good shape when dispatched
• Perform other tasks that may be assigned from time to time
Posted 7 months ago
Job Description:Notify clients thru SMS/email/landline on their booking.Provide troubleshooting and technical assistance to customers.Assess the customer's needs and translation into solutions.Coordinate with customers to resolve any billing inquiries.Act as the first point of contact for customers seeking help with products or technical issues.In charge of the schedule of dispatch delivery, pick up and collection of devices / paymentEnsure terms and dispatch information are correct.Assist the operations team to meet delivery/pick-up deadlines.Coordinate, process and request of customer’s return deposit feeManage purchase order/inventory of office supplies, marketing materials, office fixtures etc.Monitors and maintains Apollo devices’ current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.Processes and documents delivery/returns as required following established procedures.Performs miscellaneous job-related duties as assigned.Job Requirements:Bachelor’s degree Preferably with a minimum of 1 year related work experience in sales and adminProven customer service skillsMust be keen to detailsCan handle pressure from different kinds of peopleGood communication skillsMust be organised, driven, pro-active and self-motivated