Customer Service RepresentativeThis is a Workbank verified company
Join our Telco Account at Alorica Alphaland!
PHP 20,000 - 25,000
We want to help you get back on track with this new normal. Be part of our PONEER TELCO account in Alphaland and earn Php22.5k monthly!
To observe a safe application process and social distancing, please secure first an invite from our team before going to our site.
Apply now and we’ll get back to you within 48-72 hours.
Stay safe and see you on-site, future Aloricans!
DUTIES & RESPONSIBILITIES
This is a general customer service position that varies from telco services, retail services to product activations.
• Talk to customers over the phone to resolve their questions or concerns
• Accurately document and update customer records in the computer system
• Upsell products or services to customers, if appropriate
• Escalate customer complaints and/or calls to your manager when necessary
Alphaland Site: Ground Floor, 2310 MJ Corporate Plaza, Chino Roces Ave. Extension, Makati City
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
12F South Tower Eton Centris, Quezon Ave. cor EDSA, Quezon City, 1100 Metro Manila-National Capital Region
Be one of our Learning Specialists at the following sites:CENTRIS: Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro ManilaALPHALAND: L30, Alphaland Southgate Tower, Makati, Metro ManilaCUBAO: 49-77 General Aguinaldo Ave, Cubao, Quezon CityMADRIGAL: Acacia Avenue, Madrigal Business Park Alabang Muntinlupa CityLIPA: 2nd Floor, SM City Lipa, Ayala Highway, Lipa, 4217 BatangasDuties and Responsibilities • Conduct Language Skills Support Training, Accent• Neutralisation Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.• Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization. • Evaluate language usage of designated employees requiring extensive support.• Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training.• Plan, organize, and deliver specific language support activities to improve English communication skills.• Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.• Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.• Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.• Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills.• Inform management of English usage training progress.• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.• Knowledge, understanding, and compliance with Company policies and procedures.• Follow up in a timely manner to ensure customer satisfaction.• Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.• Make recommendations to implement improved processes.• Perform other duties as assigned by management.
If learning is your passion, be a Learning Specialist!
Skills: Listening and Negotiating Skills,Communication Skill / Integrity,Problem-Solver,MS Office Skills,Data Entry,Learning Training & Development