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Customer Service Representatives

Optum, a UnitedHealth Group Company This job is from a PEZA-registered company.

Workbank Verified Company This is a Workbank verified company

With BPO Experience? or Fresh Graduate? Apply Now!

500 Vacancies

Expires on 09 May



This job is from a PEZA-registered company. Optum, a UnitedHealth Group Company

National Capital Region

Workbank Verified Company This is a Workbank verified company

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  • Job Description
  • Preferred Candidate
Job Description

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

 

  • Job Function / Expertise / Department

    All Call Center & Customer Service Jobs

  • Industry

    BPO & Call Center

  • Years of Work Experience

    Less than 1 Year

  • Position Level

    Entry Level / Starter

  • Job Type

    Full Time

  • Work Hours

    Night shift

  • Educational Attainment

    College Undergraduate

  • Preferred field of Study

    Any Field

Employee benefits

Preferred Candidate
Interpersonal / Soft Skills

Customer Service Skills


Company Overview

Are you ready to rev up your life? Optum, a UnitedHealth Group, business is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 7 company. It is time to learn more and start doing your life’s best work. (SM)


Careers at Optum, a UnitedHealth Group company


If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.


As part of UnitedHealth Group, a Fortune 7 company, Optum is a leading health services and innovation company dedicated to help people live healthier lives and help make the health system work better for everyone. With more than 189,000 people collaborating worldwide and over 14,000 employees in the Philippines, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care.


This work takes all of your commitment, skills, passion and energy. That’s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation and performance serve as a foundation to transform health care.


Are you in? Learn more about careers at Optum: workatoptum.com


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Office Address:

Science Hub Tower 1, Turin St., Taguig, Metro Manila-National Capital Region

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Customer Service Representative

Optum, a UnitedHealth Group CompanyWorkbank Verified CompanyThis job is from a PEZA-registered company.

OPTUM PIONEER ACCOUNT IN DAVAO: Customer Service Representative | WORK FROM HOMEYou will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.You will provide our customer real time resolutions or through comprehensive and timely follow-up with the memberYour role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

With BPO Experience? Apply and Work at Home in Davao City

Skills: communication skills,Customer Service

Full Time 0-1 Years Bachelor’s Degree

Davao City, Davao City

Posted 4 weeks ago

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