Customer Service Specialist

Job Description

Responsibilities:
•Provides friendly and efficient service to the travel community of our client
•Be a first point of contact to handle and resolve customer complaints
•Respond professionally to inbound phone calls, including urgent situations
•Identify and escalate issues  appropriately
•Compose thoughtful and accurate messages or customize prepared responses to customer emails
•Research information and troubleshoot problems using available resources
•Arbitrate in situations between users 
•Monitor and control numerous concurrent task in tandem 
•Proactively and independently work to meet target and goals
 

Job Requirement:
•Completed at least two (2) years in college with 6 months BPO tenure OR
•High school graduate with 2 years of solid BPO tenure
•Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening  or early morning hours
•Patience, empathy, and a unique ability to manage stress
•Skilled and eloquent in writing
•Good communication and interpersonal skills
•Ability to work under pressure and adapt quickly to adverse situations
•Technical aptitude and the ability to pick up new technology quickly
•Flawless verbal and written communication skills in English language is essential
 

• Specialization

  All Call Center & Customer Service Jobs

• Industry

  BPO & Call Center

• Position Level

• Job Type

  Full Time

• Work Hours

  Shifting schedule

Employee benefits