Customer Support Associates | Quezon City Based
Accenture, Inc. Employer was active 3 days ago
This is a Workbank verified company Open to Undergraduates and Career Shifters!
100 Vacancies
This is a Workbank verified company Expires on 24 Feb
This is a Workbank verified company
Job Description
Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!
Accenture in the Philippines is currently looking for Customer Service Representatives who will be responsible in performing the following day-to-day tasks:
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
What are we looking?
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Cubao, Quezon City
- Willing to go back on-site once recalled
Good to have skills:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
Join our high-performing team and enjoy these benefits:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
How to Apply?
- Click on “Apply Now” to submit your application. You will be receiving an SMS that will request you to complete an online questionnaire.
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.
Additional Information:
For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.
*Terms and conditions apply
Employee benefits
Others
Preferred Candidate
Interpersonal / Soft Skills
Communication Skill / Integrity
Technical / Hard Skills
Company Overview
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
Why join us?
Your career is about what you want to do and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to work every day.
At Accenture, we collaborate with exceptional people across the globe, combining our ingenuity, industry expertise, and the latest technology to deliver 360° value for our clients, people, and communities.
Here, you can harness powerful change to make a world of difference!
What we’ll do together
Do you love learning and applying your knowledge? Are you excited by complex challenges? Do you want to create solutions that are inclusive, sustainable, and responsible? You can do all this and more with us!
We are an end-to-end innovation company—that means delivering full-service technology and business services to help clients (and their customers and employees) face uncertainties. We create fit-for-purpose, customized solutions for them, and boundless career opportunities for our people.
As part of our team, you’ll be well equipped for these opportunities. We provide training and development programs to quickly build your technical and creative skills, as well as expertly curated learning boards and mentors who’ll nurture your innovation mindset.
What it’s like to work here
Diversity makes us a great company—because innovation thrives when everyone contributes. We’re always looking for new ways to be more inclusive and supportive of all our people.
We employ more than 215,00 women globally and target to make women half of our workforce by 2025. In the Philippines, we’ve already achieved a 50-50 gender-balanced workforce. This makes us extra attentive to the needs of our working moms, providing family-friendly benefits, such as 120 days of maternity leave.
We’re also deeply committed to maintaining a truly human workplace that nurtures people’s bodies, minds, hearts, and souls.
We have holistic people programs to help our people care for their physical and mental health. We actively promote a sense of belonging and connection between our teams. And we provide countless opportunities to give back to our communities. We’re proud that our people volunteered more than 35,000 hours for various corporate citizenship activities between September 2019 and July 2020, including virtual volunteering on platforms, such as Hour of Code, Missing Maps, and Skills to Succeed Academy.
A company you can be proud of
Our efforts to be the best place for all our people have been recognized time and again.
What motivates us to be so passionate about this? People like you—because it’s the talent, creativity, and contributions of each individual at Accenture that make us great.
- Best Workplace in Asia Asia Corporate Excellence and Sustainability (ACES) Awards 2019
- Best Employer of the Year International ICT Awards 2019, 2017, 2008
- Hall of Fame for Outstanding Employer Philippine Economic Zone Authority (PEZA) Awards 2014
- Top 10 Most Aspired Companies Jobstreet.com 2017, 2016, 2015
- Breastfeeding Friendly Workplace Philippine Pediatrics Society 2019
- Disability Inclusive Employer Award Philippine Council of Organizations on Disability and Empowerment (PhilCODE)
Our people’s uniqueness—plus our culture of shared success—enable us to make a tremendous impact on our clients and the world, too.
- Top Sustainability Advocates in Asia Asia Corporate Excellence and Sustainability (ACES) Awards 2020
- Green Leadership Award Asia Responsible Enterprise Awards (AREA) 2020
- Award for Excellence in Innovation in Business Products & Service Industries Asia Pacific Stevie Awards 2020
- Outstanding Environmental Performance Award PEZA Awards 2019
- Hall of Fame for Outstanding Community Project PEZA Awards 2017
Office Address:
Ground Floor Robinsons Cybergate 1, Pioneer Street, Mandaluyong, 1550 Metro Manila-National Capital Region
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