Operations Team LeaderThis is a Workbank verified company
Join our growing team!
Work where YOU matter. Be #iopexhappyatwork. Join us now!
We are hiring for talented Operations Team Leaders for one of our Pioneer accounts.
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
And most importantly, you’ll be part of a growing company with a dynamic and engaging team.
Interested? Here are ways to reach us:
iOPEX is a new-generation business services provider offering optimized IT management services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow to over 1,600 employees in eight years. We don't quite believe in a "one size fits all" policy and have seen the difference that a tailor-made product can bring to businesses. Exactly why we love building custom solutions for all our clients. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business. Our suite of tools are high on performance but lower on costs, and put your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring to you a partner who is easy to work with, and who delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.
Unit 12B, 12/F, Net Lima Bldg., E Square 5th Ave. BGC, Taguig, 1630 Metro Manila-National Capital Region
Job DescriptionHandle appropriate escalations and communicate to stakeholders when necessaryProvide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.Address client’s needs through email:Daily ForecastTraining NeedsData AnalysisReporting needs and assistanceEstablish and reinforce the team and individual metrics to drive performanceProvide coaching and performance monitoring of team membersEnsure timely communication of changes and new strategies to the teamMeet performance standards, metrics and set goals set by the department.This includes analyzing data, quality monitoring, coaching to strengths and opportunities.Answering procedural and navigational questions, conducting side by side coaching andConducting team huddles and team meetings if Lead is not available and updates are sent out.Develops and maintains positive relationships with clients through excellent customer relation.Attend meetings and calibrations with the client and cascade the same to the teamAddresses client inquiries and ensures their needs are consistently met in a timely manner.Provide management with support in establishing process improvement to benefit of the customer, the employee and the managementRequirements:At least 1 - 2 years of experience as a Team Lead in a Call CenterLeadership and team building skillsPeople management and development skillsBasic project management skillsGeneral understanding of business and business needsMust be amenable to work on a night/shifting schedule in BGC, Taguig
Skills: leadership quality
Job Description The successful candidate is expected to manage the operational and fiscal activities of the Training Department including utilizing systems and procedures to improve the operating quality and efficiency of the Training Department, overseeing all aspects of the delivery of training, improving processes and performance that enhance bottom line results, working closely with business partners and clients to resolve all training related issues, improving efficiency and accuracy of training process, creating and implementing process improvements, managing the staff in accordance with company policies, procedures, and client metrics. Experience in handling and creating BPO modules for near hire training classes · Assist Recruitment Team in conducting initial screenings for near hire training classes· Assist in day to day Training Delivery, Implementation, and Project Management· Responsible in delivering on the ground support for Trainers and Training Associates· Perform Facilitation duties 60% of the time focusing on different/multiple campaigns· Identify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs· Develop training manuals that target key results and training programs that address specific business needs.· Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.· Keep well-informed of training trends, skills capabilities and best practices.· Responsible for all training compliance parameters and audit requirements· Provide administrative supervision to trainers and training associates· Provide training evaluations to trainers and training associates in class· Perform other related duties and assignments as required Qualifications · Must be a college graduate with a degree of BS Psychology, Human Relations Management, Humanities, and the likesA minimum of 5 years’ experience in Training and Development and at least 3 years of experience in a managerial roleMust have experience specializing in Training & Development or equivalent in a BPO set up· Must be amenable to work onsite and can also do work from home set up should the need arise· Willingness to work on a graveyard/night shift schedule in Bonifacio Global City, Taguig City
PHP 80,000 - PHP 90,000
Skills: leadership quality,Training Employees / Stakeholders
Explore endless possibilities with iOPEX Technologies Philippines Inc. Apply now!We are looking for superb and passionate Facilities Team Lead who wants to join our #iopexhappyatwork team.Why should you join us?• Competitive salary package• Exciting employee engagement activities• Fast career growth• Leave credits• Leave conversions• Night differential• Uncapped annual appraisal• 2 days off• And most importantly, you’ll be part of a growing company!Interested? • Send your most updated CV to firstname.lastname@example.org#facilitiesmanagement #procurementmanagement #vendormanagement #facilitiessupervisor #adminjobs #hiring #opportunities #careergrowth #happyatwork
Apply now and enjoy the perks!
PHP 30,000 - PHP 33,000
Skills: Good Communication Skills,Facilities Management,Procurement,Team Management,Vendor Management
Work where YOU matter. Join iOPEX technologies now!We are hiring for awesome Customer Service Representatives!Easy Application ProcessInitial InterviewOnline ExamFinal InterviewRequirements:Must have a minimum of 6 month experience within the BPO set upMust have experience in upselling/cross selling on a BPO set upMust be amenable to work in BGC, TaguigWhat's in it for you?Our people enjoy some amazing perks, check out a few below:Competitive salary packageIncentivesExciting employee engagement activitiesLearning sessions every weekFast career growthFree shuttle serviceAccessible locationHMOOT/Holiday payLeave creditsLeave conversionsNight differentialUncapped annual appraisalSeminars with certificates2 days offAnd most importantly, you’ll be part of a growing company with dynamic and engaging team.Interested? Here are ways to reach us:Send a message to 9214815596 (Yana)Send your CV to alyana.sia @ iopex.com
Free Shuttle Service and more!
Skills: Upselling,Cross Selling,Customer Service and Call Center,Sales