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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Consumer Advisor, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO
A SNAPSHOT OF YOUR ROLE
The Consumer Advisor is responsible for pre-qualifying leads and appropriately dispersing qualified clients to the correct department. In this role, the consumer advisor continues to follow-up with potential clients that are listed in the system. The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs. Your day could see you:
· Pre-qualifying customers and dispersing them to the correct department
· Appropriately managing leads that enter the system
· Book and complete follow-up appointments with prospective customers
· Maintain lead tracking database
· Solution selling and education of customers on services offered
· Meet daily and weekly quotas/goals
· Regular and consistent attendance
· Any additional duties that may be assigned to meet business needs
A BIT ABOUT YOU
· Highly motivated, self-starter
· Strong internet and computer software skills
· Must be able to work flexible hours, including evenings, weekends, and specified holidays
· Proven customer service skills
· Proper note taking abilities
· Ability to effectively manage time while at work
WHAT SUCCESS LOOKS LIKE
· High customer satisfaction.
· Excellent feedback from customers.
· Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Ambition: Voice and measure your goals.
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Judgement: Make wise judgement calls, putting the team and business at heart.
· Leadership: Continuous improvement starts with independent action.
· Leverage: Do more with less, master the art of leverage.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
Posted 9 months ago
Work day shift with weekends off and enjoy uncapped commissions!
PHP 50,000 - 60,000 3 Vacancies
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Outbound Sales Agent, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.As an Outbound Sales Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.A SNAPSHOT OF YOUR ROLEThe Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer serviceEstablishes and maintains a high level of customer satisfaction in all sales transactions.Closes prospective customers using working knowledge of the partnered retailers.Identifies opportunities to up-sell and refer the service.Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.Handle all out-going phone calls with courtesy and professionalism.Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.Responsible for handling and resolving customer inquiries accurately timely.Work with other departments / retailers as needed to resolve customer inquiriesCorrect incomplete / incorrect sales. A BIT ABOUT YOUStrong attention to detail and goal orientedStrong problem solving and negotiation skillsCommitment to excellent customer serviceExcellent written and verbal communication abilitiesProficient in Excel and OutlookCommendable attendance recordA team player with the ability to manage a high-volume workload and work towards month end targets
Posted 8 months ago
Dayshift & Weekends off
PHP 70,000 - 80,000 5 Vacancies
Duties and Responsibilities:The Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer service. Roles:Establishes and maintains a high level of customer satisfaction in all sales transactions.Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.Closes prospective customers using working knowledge of the partnered retailers.Identifies opportunities to up-sell and refer the service.Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.Handle all out-going phone calls with courtesy and professionalism.Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.Responsible for handling and resolving customer inquiries accurately timely.Acquire product line knowledge on the industry and the partnered retailers.Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.Work with other departments / retailers as needed to resolve customer inquiries.Understands sign up instructions and comprehends distribution center processes.Responsible for maintaining a customer files and accurate details from all calls thru campaign CRM.Correct incomplete / incorrect sales.
Posted 8 months ago
Dayshift, Weekends Off, Financial Campaign
PHP 30,000 - 35,000 2 Vacancies
A SNAPSHOT OF YOUR ROLEWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Loan Administrations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.You’re the genie that fulfils our clients and customer’s needs. As a Loan Administrations Agent, you’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:Provide a first class customer service experience to our clients.Work through complex loan scenarios from Lodgment right through settlement of the loan.Liaise with all loan parties - broker, client, builder, conveyancer to keep them informed at all stages, through calling and/or correspondence.Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.Address any outstanding items, conditions etc. to get loan formally approved and thensettled.Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party.Maintain customer records by updating account information.Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager.Participating in team activities such as team huddles, up-training, etc.Monitor and accomplish individual targets against key criteria and set standardsHandling all requests with due skill and care.Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.Promoting and demonstrating ACQUIRE’s values internally and externally. A BIT ABOUT YOUExcellent in customer service.With perfect English communication, written and verbal skills.Ability to work under pressure.Knowledge in Excel.Strong sense of accountability on agreed KPIs..Willing and able to maintain an appropriate standard of professionalism.Demonstrated capacity to work effectively within a team and an ability to manage the same team in the future.A high level of PC competence, typing skills and accuracy.Critical attention to data matching and error rates.A good track record in previous job.A good record of attendance and punctuality.Able to solve problems and work under minimal supervision.Adept in learning new workflows and tasks. WHAT SUCCESS LOOKS LIKEHigh customer satisfaction.Exceeding/on target scorecard rating.Exceeds accuracy goal.Meeting settlement deadlines. WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Ambition: Voice and measure your goals.Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Judgement: Make wise judgement calls, putting the team and business at heart.Leadership: Continuous improvement starts with independent action.Leverage: Do more with less, master the art of leverage.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.
Posted 8 months ago
Dayshift & Split offs
PHP 70,000 - 80,000 10 Vacancies
A SNAPSHOT OF YOUR ROLEYou’re the genie that fulfils our customer’s needs. The Cards Sales and Service agents are involved in processing loan applications over the phone and ensuring that finance applications processed on the phone are compliant with the Flexigroup’s policies and procedure. Cards Sales and Service agents’ serves customers by providing product and service information and resolving product and service problems of customers over the phone.Provide a first class customer service experience to our Retailers and CustomersAttracts potential customers by answering customer enquiries and providing information about our products and services.Process loan applications over the phone.Liaise with other department on completing loan applications.Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry.Maintains customer records by updating account information.Recommends other products and services to the customer such as activating the card that comes along with their loan application.Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager A BIT ABOUT YOUExcellent English language communication skillsAbility to work under pressureStrong sense of accountability on agreed KPIsWilling and able to maintain an appropriate standard of professionalismDemonstrated capacity to work effectively within a teamA high level of PC competence and typing skillA good track record in previous job