Team Lead

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.ABOUT USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Responsibilities: Job Content and Scope• QuickBooks Live leads are responsible for providing live support for our QBL Bookkeepers.• Provide accurate bookkeeping answers/advice to QBK inquiries regarding their SMBs books.• Assist QBL Managers with team responsibilities.• Maintain accurate time tracking for hours spent in each functional area. Analytical Skills• Able to research, analyze and determine an appropriate course of action in a variety of situations• Able to research QBO Knowledgebase and applicable resources• Excellent numerical, abstract and verbal reasoning skills• Solves moderately complex problems exercising good judgment• In-depth understanding of accounting methods and processes desired Team / Leadership Skills• Flexible team player attitude• Promotes/fosters a positive work environment• Maintains positive working relationships• Positive, flexible approach to change• Collaborative approach to problem solving• Understands individual impact on team's success• Successful candidates must be willing and able to work under the pressure of meeting team productivity goals.• Minimum commitment of 30 hours per week, with the flexibility to work overtime hours as needed. Qualifications:• Experience: 5+ years’ experience working with QBO. 7+ years’ experience preparing/managing the books for a Small Business Client (preferred).• Degree: 4-year degree preferred, not required.• Certification/Credential: QBO Certified ProAdvisor required (Advanced required). CPA or CPB preferred.• Skills: High degree of customer service, strong written and verbal communication, with strong attention to detail

Ensure that calls are handled professionallyProvide direction and guidance to guarantee consistent achievement of key performance metricsAchieve, measure, report, and communicate metric goal attainment for assigned teamEnsure accurate and timely communication of client and campaign issues to Manager Site OperationsConsistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agentsCoach, mentor and develop agent team for skills expansion and promotional opportunitiesPerform other duties as assigned

Do you have an eye for talent? Can you help the recruitment team match the right candidates to available positions? If these criteria fit you, then apply now and be part of SITEL!JOB RESPONSIBILITIES Provides administrative and clerical support for recruiting and employment-related activities. Maintains the pre-hire process and ensures a smooth transition for new hires associates into screening applicants, schedules interviews, checks references, extends offers, supports new associate orientation, and prepares new hire reports. May assist with data entry of new and current associate applicant information into the HR Information System. Participates in job fairs and recruiting and interviewing for nonexempt positions as needed. Responds to requests for employment verification. May assist with scheduling training for new hires.WORK EXPERIENCEAt least 1 years of successful recruiting experience for exempt and nonexempt personnel preferably in a high volume, fast paced customer-focused environment. Call center experience strongly preferred. 

We are excited for you to join our SITEL Group! SITEL is an equal opportunity employer who values diversity and inclusion in our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, age, marital status, veteran status or disability status. What are we looking for? Education:At least 12 years of educational background (2nd Year College)Finished/took an IT-related course preferred Experience Target (in this job or a related function/field): Minimum one (1) year experience as a Technical Support Agent in a BPO or non-BPO industryExperience in SQL/PostgreSQL, API/Zapier, Regular Expression and Web forms/WordPress will be an advantage Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)Excellent Verbal and Written Communication SkillsAbility to explain and communicate in layman’s term complex technical wordsAbility to learn quickly and verbalize and simplify troubleshooting steps outlined in Knowledgebase and confirm results repeatedly What should you expect from us?- Paid training from day one- Tons of growth opportunities (93% of our non-agent positions are filled internally)- A leadership team that hears your voice; we know that when we work together we can accomplish so much more- Fun team environment where we work hard to build trust every single day- HMO Benefits for you and your family- Free Call Center Training- Free Shuttle services in selected locations (Pick-up points) Terms and conditions apply Allow us to bring you a new experience of safe and hassle-free job application thru our Virtual Career Fair. Simply click on the link below to immediately bring you one step ahead on your application. https://philippines.sitel.com/sitel-barkada-workbank/ This will take you to the registration portal to start the automated application process. Please make sure you are ready to proceed and that you are at a location conducive for assessments. Kindly take the time to complete the assessment within the day. Once you’re in our page, Please select any of the following locations below: Pasig1 Doña Julia Vargas Avenue, Pasig City Quezon CityEton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City MandaluyongSITEL Career Center, EDSA Boni Avenue, Mandaluyong City To fast track your application please make sure to finish your online assessment.You may join our Virtual Career Fair from 2pm to 7pm (Mon to Sat)Through this link:  https://sitel.zoom.us/j/95189395654Meeting ID: 951 8939 5654