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Technical Care Agents

SYKES Philippines This job is from a PEZA-registered company.

Workbank Verified Company This is a Workbank verified company

Dayshift, Temporary Work from Home*

10 Vacancies

Expires on 13 Feb



This job is from a PEZA-registered company. SYKES Philippines

Mandaluyong

Workbank Verified Company This is a Workbank verified company

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  • Job Description
  • Preferred Candidate
Job Description

Get hired today and start working from home* ASAP!

 

*Disclaimer: Work-from-home setup is temporary. You will be required to report to our Worldwide Corporate Center site (Mandaluyong City) after the pandemic. Our recruitment team will discuss other employment details with you during your interview.

 

WHY YOU SHOULD JOIN SYKES

 

SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies. That means that you get to work with the world’s biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:

 

·         Competitive salary, account-specific benefits and performance incentives

·         Night differential and night shift allowances

·         Paid sick and vacation leaves

·         HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents

·         Life Insurance

·         Cool office spaces and employee-centric facilities

·         Accessible locations

·         Mentoring and development programs for career growth opportunities

·         Exclusive discounts in partner establishments

·         Company-sponsored interest clubs

·         Employee engagement activities

·         Volunteer programs

·         SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!

 

*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.

 

YOUR ROLE

 

Be part of one of the biggest technology companies in the world! We are looking for young and techie professionals to provide efficient technical support to our diverse clientele. Your tasks will include troubleshooting printers and basic software navigation.

 

You might be the one we’re looking for!

 

·         Completed at least 2 years college education

·         At least 6 months BPO experience is required

·         Basic knowledge of troubleshooting and technology concepts

·         Can communicate in English

·         At least 15mbps internet speed and workspace suitable for work-at-home

 

Disclaimer: Some hiring requirements are filled immediately. To check if this job opening is still available, you may send our team a message through 09778259999 following this format – Workbank: <Inquiry>.

 

--

ATTESTATION

 

By submitting your application, you acknowledge that you have read and understood SYKES Recruitment and Privacy Policy (https://www.sykes.com/philippines/sykes-recruitment-and-privacy-policy/). You attest that the personal information you provided, such as, among others, those pertaining to your academic and professional qualifications are accurate, true, complete, and not misleading.

 

In addition, you give your consent to SYKES to verify the information you have provided relative to your application. This includes checks with your previous employers, academic and/or professional institutions and other agencies as permitted by law.

 

You further understand that SYKES is committed to ensuring the confidentiality of your personal data through the institution of appropriate legal, organizational, physical and technical measures to protect such data consistent with applicable privacy and data security laws. You confirm and consent to SYKES (i) collecting, processing and updating your personal data in connection with your employment application and the provision of services through the Sykes e-Recruitment (e-Rec) portal; (ii) publishing your personal data via SYKES e-Rec portal (iii) transferring of your personal data to Sykes affiliates, vendors and third parties in accordance with existing laws and regulations.

 

You are also aware that you are entitled to know whether SYKES holds your personal data, that you have the right to access your personal data, and that you may request for its supplementation, correction, or deletion, in accordance with local laws, as may be applicable. However, you acknowledge that certain personal data may be exempt from such access, correction and deletion requests pursuant to applicable data protection laws and regulations.

 

You confirm and consent to receiving alerts and notices from SYKES regarding important events, deadlines and schedules, HR announcements and other matters of interest related to your work application and possible employment with SYKES.

  • Job Function / Expertise / Department

    All Information & Communications Technology Jobs

  • Industry

    Information & Communications Technology

  • Years of Work Experience

    1 - 3 Years

  • Position Level

    Junior Level

  • Job Type

    Full Time

  • Work Hours

    Day shift

  • Educational Attainment

    College Undergraduate

  • Preferred field of Study

    Not Specified

Employee benefits

Preferred Candidate
Interpersonal / Soft Skills

Customer Service


Company Overview

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America, and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media, and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

 

MILESTONES

• 2016 PEZA Awards
- Outstanding Community Project Award

• 2018 Cebu IT-BPM Organization (CIB.O)
- Cebu’s Top 10 IT/BPM Companies
- Special Award as the Pioneer Call Center in Cebu

• 2018 Asia Leaders Awards
- BPO Company of the Year
- CSR Company of the Year

• 2019 Asia Pacific Stevie Awards Industries
- Silver Winner - Award for Excellence in Innovation in Internal (Corporate) Events
- Bronze Winner - Award for Excellence in Innovation in Business Product and Service Industries

• 2019 South East Asia Business Awards (SEABA)
- BPO Company of the Year – Philippines

• 2019 17th Philippine Quill Awards
- Awardee for Internal Communications

• 2019 Cebu IT-BPM Organization (CIB.O)
- Top 10 IT/BPM Companies in Cebu

Office Address:

Glorietta 1, BPO Office Tower, Ayala Center, Makati, 1224 Metro Manila-National Capital Region

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