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Technical Service Representative

TeleTech This job is from a PEZA-registered company.

Workbank Verified Company This is a Workbank verified company

TeleTech is on the search for TSR (Ayala Cebu)

PHP 15,000 - 20,000

10 Vacancies

Expires on 15 Mar



This job is from a PEZA-registered company. TeleTech

Cebu City

Workbank Verified Company This is a Workbank verified company

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  • Job Description
  • Preferred Candidate
Job Description

TeleTech is on the search for Technical Support Representatives to proactively create meaningful connections with our team in Cebu City.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.  

What you’ll need to qualify:

·         Exceptional English verbal and written communication skills

·         Handy with MS Windows and other computer applications

·         Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries

·         Ability to thrive in a dynamic environment

What your typical day will consist of:

·         Consult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chat

·         Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

·         Open and maintain customer accounts and information

·         Resolve technical issues with patience and understanding

·         Positively participate in company events, team activities, and continuous learning

What you'll enjoy:

·         Competitive pay and performance-based incentives

·         Real career growth opportunities

·         Company-sponsored HMO with Health & Wellness programs for you and your family

·         Educational assistance through tuition reimbursement

·         An accessible office location inside the central business area in Cebu City with nearby food establishments

Accepting digital applications for your protection and the protection of our employees: Apply online or text ‘TTEC’ to +63 922 110 1170 to connect with us.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation. 

  • Job Function / Expertise / Department

    All Call Center & Customer Service Jobs

  • Industry

    BPO & Call Center

  • Years of Work Experience

    Less than 1 Year

  • Position Level

    Entry Level / Starter

  • Job Type

    Full Time

  • Work Hours

    Shifting schedule

  • Educational Attainment

    Technical/ Vocational Course

  • Preferred field of Study

    Not Specified

Employee benefits

Preferred Candidate
Interpersonal / Soft Skills

Ability to thrive in a dynamic environment

Technical aptitude to troubleshoot computer peripheral products & support customer service inquiry

Technical / Hard Skills

Exceptional English verbal and written communication skills (<1 Years)

Handy with MS Windows and other computer applications (<1 Years)


Company Overview

Join us in delivering amazing customer experiences! We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We also create exceptional experiences for our employees. We invite you to join our journey and experience it for yourself!

Office Address:

10 Five eCom Center, Harbor Drive, Mall of Asia, Pasay, 1300 Metro Manila-National Capital Region

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