Technical Support Engineer II, Technical WritingThis is a Workbank verified company
Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer II Technical Writing, you will be part of a collaborative, impactful, and dynamic Final Control Technical Documentation team. You will be deployed for advanced training conducted by an Adobe-certified training provider. You will also have the opportunity to collaborate with other groups across different platforms.
In this capacity, you will provide excellent marketing support to the marketing initiatives in terms of, but not limited to, crafting clear written material (technical documentation) in support of the organization’s marketing programs in accordance with Emerson's established editorial and style guides. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.
In this role, you will:
For this role, you will need:
Who you are:
You have an insatiable curiosity about how products work. You are adaptable to change and are constantly working to be more efficient. Your attention to detail is remarkable, and you have good problem-solving, communication, and leadership skills. You’re a logical problem solver and have excellent analytical and mathematical abilities. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
Our Offer to You:
Make a difference with the work you do.
By joining Emerson, you will be given the opportunity to make a difference with the relevant and critical work you do in supporting long-term value creation for Emerson's business platforms and business units.
Flexible Work Hours
HMO of dependents
FREE COVID-19 Vaccination
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
12th Floor SM Cyber West Avenue, EDSA corner West Avenue and Bulacan St., Quezon City, Metro Manila-National Capital Region
Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer III, Sales Order Management, you will be part of a collaborative, impactful, and dynamic Pressure Management Sales Order Management team. You will be responsible in order processing for both technical and commercial aspect. You will ensure that all orders are in compliance with Pressure Management-AP booking policy. You will coordinate with internal and external customers across the business unit. You will also have the opportunity to collaborate with other groups across different platforms.In this capacity, you will provide excellent support to Pressure Management Asia Pacific trade operations in terms of, but not limited to, order entry and processing. Acts as interface between sales offices, representatives, and factories to manage sales order efficiently.If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines. In this role, you will:Checks the completeness of order documents.Review incoming orders for technical and commercial compliance as per Pressure Management-AP booking policy.Checks part numbers and extracts customer-specific information from business systems.Request for part number, customer and end user set up not readily available in the system.Verifies discounts and commission if it adheres to business unit policy and ensure approved as per delegation of authorityValidates and calculates pricing using system tools.Coordinates with inside sales engineers, project managers, respective salesperson, or factory for technical and commercial clarification of the order.Enters Data/Order/Items into business system for all types of orders from different types of customers.Generate and sends order acknowledgement.Coordinates with PO buyer, customer care team for booked orders in terms of but not limited to urgency and special requirements.Analyze, qualifies, and completes change order requests for all orders.Perform quality check on orders from junior peers.Resolves problems which may arise due to order entry error.Responds to general inquiries and requests received and identify the need for escalations. For this role, you will need:Bachelor's degree in Engineering.At least 3 years of related experience in order management, data entry or data administration support or function.Familiarity with industrial regulators or pressure control devices.Basic software knowledge of Microsoft Applications (MS Word, Excel, PowerPoint, etc.).Willingness to work on morning shift and blended work arrangements Who you are:You have a strong drive for result and an excellent customer service skill. You are adaptable to change and are constantly working to be more efficient. Your attention to detail is remarkable, and you have good problem-solving, communication, and leadership skills. You exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and process orders accurately and timely. You're a proactive self-starter with a high level of commitment. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
Apply now and work in a blended/hybrid set-up!
Skills: Technical Support,Customer Service Orientation
The Customer Success Support Representative will be primarily responsible in supporting the Customer Success Officer and Accounts in Cold Chain Business. The Position is expected to professionally process requests for service and effectively assist in onboarding, research and investigation of customer questions and problems. This position must respond timely to technical support requests accessing software/data applications to determine actions required pursuant to customer specifications. The position will work closely with other departments such as Sales, ADMs, and Technical Support/Services.IN THIS ROLE YOU WILL:· Account Management - Manage the end to end customer issue resolution process and ensure that there are adequate resources to meet the current and projected workload.· Ensure that all regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations.· Monitor claims and/or calls to ensure policy adherence, regulatory compliance and identify future coaching opportunities.· Provide management reports highlighting team performance and identification of process gaps.· Prepare appropriate responses to complaints received directly from customers· Identify the type of transaction, reason for dispute and submit the oral notice claim (when applicable).· Communicate effectively and concisely with vendors, colleagues and customers to resolve dispute cases.· Document the customer’s response to the questionnaire clearly.· Ask probing questions to gain further understanding of error that occurred and to resolve conflicting information.· Provide feedback to management regarding opportunities to continuously improve our business (i.e. updates to policies and procedures, system upgrades, etc).· Escalate to management in a timely manner any issues of concern· Conduct customer product and software training sessions via Web conference calls and in person meetings· Communicate and Identify Solutions to for potential growth opportunities· Manage Customer Issue Resolution· Ensure metrics are achieved and aligned with overall Customer Success team goals.· Coordinate with Sales, Support and Software to consistently deliver value to customers· Share best practices with team members to enhance the quality and efficiency of customer support· Other duties as assignedFOR THIS ROLE YOU WILL NEED:Educational Background:College Graduate with experience in Microsoft Office Applications. Engineering courses is an advantage but not requiredWork Experience or Training:· At least 2 years of relevant experience in customer support and project management· External customer facing experience would be very helpful· Capable of facilitating projects across multiple locations and reporting relationshipsSkills and Abilities:· Capable of communicating in verbal, written and presentation forms· Proven project management skills, and the ability to handle multiple projects simultaneously· Mature, professional demeanor and proven ability to work well in a fast-paced and collaborative work environment· Demonstrated success defining and delivering projects on timeOther Work Conditions:· Willing to work on schedule required by assigned business unit and customers· Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demandsCompetency Profile:· Customer focus· Ensures accountability· Collaborates· Communicates effectively· Action Oriented
Skills: Listening,Communication Skill
By joining us as a Collections Team Lead, you will be a part of a dynamic and collaborative finance team committed to maximizing collection efforts and driving continuous improvements for the business. We are seeking for a self-driven, collaborative and innovative individual who will provide guidance, direction and leadership to a collections team for the purpose of achieving Emerson’s financial and operational goals.In this capacity, you will have the opportunity to work with different stakeholders but primarily be in a position where you can influence and create an impact on the development and engagement of team members who are driven to contribute value to the Emerson organization. You will be responsible for work planning and performance management of direct reports to ensure that expectations are met and maintained in line with the team’s collection efforts.If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.IN THIS ROLE YOU WILL:Manage and monitor day-to-day operations to ensure that issues are handled appropriately and that proper shift coverage is in place.Plan, assign and direct work to the subordinates in cooperation with the supervisor or manager to manage workload and projects. Ensure that KPIs are met on a consistent basis. Be able to identify and implement process improvement initiatives that will have an impact to team. Be able to anticipate customer requirements based on their assessment of operational situations.Conduct performance reviews, check if there are any emerging team issues or any performance trends.Probe to understand gaps or issues and implement action plans to address the root cause and issue. Monitor adherence to the ethics and code of conduct and implement disciplinary action in compliance with the requirement for due process.Plan, organize and coordinate team activities to enhance team camaraderie and employee engagement.Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposals to business unit. Create and provide reports based on team deliverables and present to management and POCs.FOR THIS ROLE YOU WILL NEED:Bachelor’s Degree in Business or Finance-related courseAt least 1 year of experience in a leadership role where primary scope includes managing people, including behavioral and performance issues as well as sustaining team’s engagement to deliver expected resultsPractical knowledge of Oracle E-Business Suite or SAP is preferredExcellent computer skills with working knowledge of MS Office and SharePointBe willing to work on US Shift (will follow US Holidays)WHO YOU ARE:You have a strong drive for results, exhibits passion and enthusiasm to get things done. You are proactive and detail-oriented with the ability to work under pressure and prioritize workload. You are highly innovative in approaching problem-solving efficiently and effectively. With excellent communication skills, you are interpersonal savvy and able to collaborate and effectively work with a team and people across any level.
Skills: Communication Skill / Integrity
In this role, you will:• Develop intermediate to advanced ETL packages using a Load strategy, establish ETL designs, and work with a variety of data sources, including Oracle, JDE, SharePoint, Excel, SAP, and other files.• Provide recommendations and solutions to collect conceptual, logical, and physical data models needed for Data Warehousing.• Conduct research and create designs, prototypes, and mock-ups as they explore other technical solutions.• Provide business insights in data gathering, data processing, data analysis, report design contents, and report recommendations.• Create user manuals such as database architecture, which involves table formats, ETL structure, back-end table dependencies, data dictionaries, and database schema.• Conduct basic or intermediate overview and awareness training on products, processes, and business tools and initiate continuous improvement projects using a problem-solving methodology.• Address minor and major bugs/defects and assist associate developers to ensure that problems are resolved properly and promptly.• Encode new features or system upgrade-related modifications and maintain existing system functionality as needed based on issues and improvements found, such as additional scripting and user interface modification.• Create and distribute maintenance announcements to end-users based on standard processes; fix business systems or web issues, and relay them to other world areas and IT.
Hybrid work setup in Quezon City for developers!
Skills: Communication Skill,Project Management,Power BI Developer,ETL Development,SQL