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Job Description

Job Details:

  • Global Financial Technology Services
  • Graveyard Schedule
  • Technical Support - Voice-based operations
  • Onsite Work Set-up
  • Can start ASAP

Benefits:

  • Competitive Salary Package
  • HMO and Life Insurance Benefits
  • Remote/Onsite Recruitment Process
  • Early Retirement Plan - after 5 years in service
  • Night Differential

Responsibilities:

  • To provide authorization services, customer service and technical assistance for credit card merchants, in all regions serviced by the organization, by utilizing company system, policies, and procedures, with close supervision.
  • Assist in the training of new merchants into system
  • Identify and address customer inquiries regarding accounts using listening, critical thinking, and probing skills for one call resolution
  • Provide resolution to merchant issues or complaints and escalate to management or appropriate team concerned for cases requiring further investigation
  • Appropriately utilize the internal system and resources to serve customers accurately and effectively, and interpret merchant data
  • Demonstrate knowledge of Products, Service, Accounts Research, Point of Sale Operations/ Technical and Account Maintenance
  • Educate merchants on policies, procedures, and products
  • Accurately document customer conversations in appropriate system
  • Timely escalation of all department and system issues using the establish reporting protocols
  • Interact and liaise with various support groups within the organization in relation to resolution of merchant concern
  • Achieve performance standard set by the department
  • May be tapped to provide operations support to other units as required by the business
  • Consistently maintain professional telephone etiquette
  • Successfully complete additional skills training as required/requested

Requirements:

  • Educational Background – Atleast High School Graduate
  • Experience requirement – Minimum of 2 Years Tech Support Experience
  • Good communication skills
  • Open to flexible work hours
  • Amenable to work in Pioneer Mandaluyong

High School Graduates are welcome to apply!

 

Employee benefits
Preferred Candidate
Interpersonal / Soft Skills

Technical Expertise

Technical / Hard Skills

Technical Skills (1-3 Years)

Company Overview

Viventis Search Asia focuses intensely on the heart of each search. Through understanding both client and candidate needs, we tailor-fit our efforts and add value to bridge the gap between both parties. With industry knowledge and experience under our belt, Viventis Search has placed some of the top leaders in some of the most successful companies in their respective industries. At the end of each search, we guarantee successful hiring of candidates and their transition to their new employment.

 

Intensity, Quality, Velocity


Our clients will testify that Viventis Search Asia has lived up to its reputation of being an aggressive and hardworking Executive Search outfit that gets the job done properly and rapidly without sacrificing quality.

 

Services

  • End-to-End Executive Search Solution
  • Mid-management Fulfilment
  • Recruitment Process Outsourcing
  • Interim Management and Advisory

Office Address:

6th Floor, 45 San Miguel Building,, 45 San Miguel Avenue, Ortigas Center,, Pasig, 1600 Metro Manila-National Capital Region

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