What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
As a Teammate, you must provide the following to our clients:
- World-class service to our clients: you will do this in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- Good Customer Satisfaction and Experience: you will ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- Meet and exceed client mandated KPI's (Key Performance Indicators): you will ensure consistent performance based on a continuous improvement model.
- Keep things confidential:all login and Passwords (both Internal & External) are kept confidential.
- Participate in training to improve your work: you must participate in all Internal and External mandated trainings and/or seminars.
So, do you have what it takes to become a teammate?
- Willing to work on cyclical schedules.
- Experience on phone, email and live chat support. Plus, experience in Customer Service, Sales, Billing, Collections and Technical Support. These are all not required but a plus!
- Someone with strong verbal and written communication and comprehension skills.
Visit us at 7th Floor, Anonas LRT City Center, 958 Aurora Boulevard corner Anonas Avenue, Project 3, Quezon City.