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Posted 3 months ago

Specialist Customer CareEmerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers including a seamless high quality front to end support By joining us as a Specialist Customer Care you get to echo this promise as Emerson s frontline representative providing outstanding 24/7 customer care experience In this capacity you will be given the opportunity to leverage on your customer care experience by handling escalated customer contact inquiries and provide appropriate solutions This gives you a very vital role in shaping the customer s first impression on Emerson and the solutions we offer This role is expected to support continuous improvement projects that ensure Emerson consistently meets and exceeds customer s expectations and gives them engaging customer support solutions If this sounds like a perfect fit for you apply now and join our team in Quezon City Philippines IN THIS ROLE YOU WILL Respond log and monitor non engineering customer chats calls and e mails general and commercial inquiries in our business systems OSvC incidents CRMoD leads opportunities SRs Create reports of captured leads opportunities orders and campaigns based on standard templates Plans assigns and directs works to team members to manage workload and optimize team performance Create and executes basic/overview/awareness training on product process and business tools Support projects related to quality improvement e g Problem Solver QMS etc FOR THIS ROLE YOU WILL NEED Bachelor s Degree in any 4 year course Business/Management related is an advantage Experience in a global contact center environment with primary focus on customer service/care role via chat phone and/or email but Fresh graduates may be considered Real world experience in developing content and managing social properties in a professional environment with consumer facing channels/messages Advanced knowledge on MS Office Application Advanced knowledge on MS Excel customer data reporting and analysis Above average communication skills oral and written WHO YOU ARE You have a strong drive for results and exhibits passion and enthusiasm to get things done With excellent communication skills you are able to effectively communicate ideas and influence key stakeholders You are interpersonal savvy and able to collaborate and effectively work with people across any level Our Offer to You Make a difference with the work you do By joining Emerson as a Specialist Customer Care you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business our Customers Emerson is committed to creating a global workplace that supports diversity and embraces inclusion We attract develop and retain exceptional people in an inclusive environment where all employees can reach their greatest potential We are committed to the ongoing development of our employees because we know that it s critical to the success of our company as a truly global entity Our training programs and initiatives focus on end to end development from onboarding through senior leadership We provide a wide range of development opportunities including face to face and virtual training mentorship and coaching project management and on the job training Get to Know UsFind out more by visiting our LinkedIn Facebook Twitter YouTube pages or at www emerson com

Posted 1 week ago

Role and ResponsibilitiesSet up implement monitor and optimize digital marketing campaigns in different channels such as Google and FacebookIncrease brand awareness promotes company products or services and drives prospects to conversionsCommunicate effectively through appropriate technology platforms e g put together various online promotions SMS and e mailing campaigns to get the company s message out Develop online strategies to promote the platforms and increase engagement rate and engages the Head of Marketing and Head of Market Strategy to agree on strategy and directionPerform consumer and keyword research to discover other ways of reaching customers onlineProduce original inspiring and engaging content to promote the websites and apps according to the company brand guidelines and tone of voice while ensuring the content aligns with the ethos and goals of the brandIdentify powerful keywords and utilize them to optimize the website and other content to drive the most relevant and valuable trafficExecute tests collect and analyze data and results identify trends and insights in order to achieve effective campaignsCreate maintain monitor and report all digital marketing data with proper documentation of all campaign strategies and preparation of all promotional activitiesCommunicate project status to Head of Marketing Head of Product and other identified stakeholdersInterface with marketing communications functions as well as PR and business product marketing teamsWork with and support Product and Marketing teams to drive track and optimize digital campaigns and improve organic search utilizing best practices e g content creation and optimization landing page optimization tracking etc Other tasks that will help ensure business goals are translated into successful digital campaignsStays up to date with digital marketing best practices and shares knowledge with the teamAssist other areas within the company from time to time as determined by managementQualifications and Education RequirementsBachelor s degree in marketing communication or related fieldStrong knowledge of customer acquisition strategies digital media advertising technology cross channel campaign management campaign performance measurement and digital marketing analyticsAt least 2 5 years of experience in digital marketingProven experience in conceptualizing implementing and optimizing effective and innovative digital campaignsHas good digital marketing acumen to understand the gaps in each business unitSolid understanding of web metrics digital analytics with the ability to generate analyze and interpret data using data from tools like Google Analytics Facebook Insights and Google AdwordsStrong tracking analytics and reporting skillsAdaptable and able to create support for effective campaigns despite restrictions in resourcesExcellent written and verbal communication skills ability to communicate with multiple stakeholders including senior marketing leaders and executivesFamiliar with search campaign management and keyword monitoring toolsWorking knowledge of SEO including Google Webmaster tools is preferredBasic HTML and CSS knowledge is preferredKnowledge in Adobe Photoshop or Illustrator is an advantageMust be able to work under constant deadline pressure and manage multiple projects across multiple lines of businessAbility to work productively and creatively with limited supervisionTeam player who takes initiative when neededSuperb attention to detailAttractive benefitsOne 1 day a week work from homeDaytime hours 8am/9am to 5pm/6pm weekends and Philippine Holidays offCompetitive compensation packagePrime location the heart of BGC Health Benefits HMO upon regularization plus 1 dependent after 1st yearCommunication Allowance15 Leave Credits 5 commutable to cash Exposure to world class high level management from direct superiors

Posted 2 weeks ago

Top Realty is a Real Estate Brokerage firm based in Metro Manila servicing clients based locally and internationally We are on the lookout for talented young people who like us values Excellence Integrity and Results Have what it takes to become one of our Property Specialists Career Opportunities Outstanding Career GrowthPositive and Encouraging Work EnvironmentCompetitive Compensation and Benefits PackageJob Requirements Candidate must possess at least Bachelor' s/College Degree in any related field or a Real Estate Professional is advantage Required language s English FilipinoLicensed Real Estate BrokerAt least 2 Year s of working experience in the related field is required for this position Required Skill s Good in Public Speaking Strong Interpersonal Skills to deal with Clients Presentation Skills Microsoft Office Skills Time Management Flexible and reliable Must be able to meet targets and deadlines in a fast paced quickly changing environment Excellent & professional level of verbal and written communications skills Preferably 1 4 Yrs Experience specializing in the Real Estate Industry Duties and Responsibilities Will handle leasing buying or selling activities with clients Perform duties such as study property listings and its availabilities Will look for prospective clients Will market the available properties thru online advertisements and social media Accompany clients to property sites and discuss conditions of Sales/Leases Draft documents such as representation contracts purchase agreements closing statements deeds and leases and all other real estate documents pertaining to sales/rentals

Posted 1 month ago

Deadline of submission of applications December 02 2019Position Title HUMAN RESOURCE OFFICER III Republication Salary Grade 18No of Position/s 1Item No/s 2420 Office of the Senior Vice PresidentEducational Requirements Bachelor' s degreeExperience Requirements 2 years of relevant experienceTraining Requirements 8 hours of relevant trainingCivil Service Eligibility Career Service Professional Second Level EligibilityPreferred Qualification 1 Bachelor s Degree in Management or Psychology would be an advantage 2 Must have a track record in accomplishing assignments/tasks 3 Must have the initiative and urgency in finishing tasks assigned 4 Must be capable of doing things with minimal supervision 5 Must be fast learner 6 Must be proficient in oral and written english communication 7 Must be familiar with Human Resources and Administrative related practices and processes List of Documents Letter of Intent indicating the Position Title and Item No of the position applied for addressed to Ms Ma Theresa C Nicolas Division Chief III Human Resource Development Department Recruitment and Appointment Division Updated Personal Data Sheet PDS with photo signature and thumb mark please use link http //csc gov ph/2014 02 21 08 28 23/pdf files/category/861 personal data sheet revised 2017 html Work experience sheet CS Form No 212 Application Letter to the Selection Board HQP HRF 013 Click the link below https //www pagibigfund gov ph/jobs/forms/HRF013 ApplicationToTheSelectionBoard V01 1 fillable pdf Copy of the following documents o Certificate of duties and responsibilities attested/signed by the Immediate Supervisor for present and previous work o Certificate of Employmento Official Transcript of Records TOR and Diplomao Certificate of Trainings/Seminars attendedo Certificate of Eligibility Strategic Performance Management System rating form for July December of 2018 and January June 2019 for applicants whose current or latest work is in a government office Contact Person Ms Amy N Pajarillaga / Contact # 02 84223000 local 5019Reminders 1 Note Please address your application to Ms Ma Theresa C Nicolas Division Chief III Human Resource Development Department Recruitment and Appointment Division 2 Application letter and requirements should be submitted PERSONALLY or via COURIER SERVICE to this address 18/F Petron Megaplaza #358 Sen Gil Puyat Ave Makati City 3 Please ensure to submit COMPLETE requirements INCOMPLETE REQUIREMENTS will NOT be processed 4 Only those with Civil Service Eligibility or valid PRC license will be processed Deadline of submission of applications December 02 2019

Posted 2 weeks ago

The Customer Care team is an integral part of Creedon Technologies We are looking for fresh technically minded and customer centric candidates who can handle novel situations and issues Individuals that can take charge of addressing product issues complaints and inquiries and resolves it in a timely manner Overall Purpose of the Role Overall responsibility in building customer satisfaction help retain customers and increase level of repeat business Key Responsibilities Provide exceptional customer service in every customer interaction voice chat email with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact including escalated calls emails and other customer contact channelsProvide well rounded prompt high quality and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers queries are clearly escalated to the correct teams for the required action and follow upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfactionThe Person This position requires a person to have an extensive experience in a call center setup focused on both customer service and technical support QUALIFICATIONS Fluent in Japanese N2 Native Level & English language both verbal and written Excellent comprehensive and interpersonal skillsHas strong customer orientationAnalytics and problem solving skillsAt least 2 years work experience as a Japanese Speaking Customer Service RepresentativeJLPT Certification is desired but not required

Posted 1 month ago

POSITION TITLE IT ADMINISTRATOR DEVELOPER JOB ORDER DEPARTMENT/LOCATION Metro ManilaGENERAL FUNCTIONS DATABASE ADMINISTRATION Assists in managing database utilities monitors the relationships between the database users and applications and maintains the organization s database across multiple platforms and computing environments Applies understanding of relational database concepts and query languages in order to design required summary or aggregation tables to support analyses Collaborates with technology/infrastructure staff to identify data relationships and functional requirements analyzes and resolves issues related to information flow and content Maintains database support tools database tables and dictionaries recovery and backup proceduresIT DEVELOPMENT Provides support/assistance in the design development modification and implementation of short and long term solutions to IT needs through new and existing applications systems architecture and network systems and applications infrastructure Assists in the review of system requirements and business processes codes tests debugs and implements software solutions QUALIFICATION Graduate of BS Information Technology/Computer Science/Computer Engineering or its equivalent Must have excellent analytical skills With at least six 6 months relevant programming experience Preferably with Civil Service Eligibility and IT related certifications COMPETENCIES Analytical Skills/Problem Solving Planning and Organization Technical SkillsQUALIFIED applicants must APPLY PERSONALLY and submit the following documents TOR Diploma and certificate of eligibility if available both original and copies Civil Service Eligibility is preferred but not required Our office is located at HRDD Pag IBIG Fund 18F PETRON MEGAPLAZA 358 SEN GIL PUYAT AVENUE MAKATI CITY

Posted 1 week ago

Why work for Frankie s as a Trainer You will receive a Competitive Salary and Benefits PackageYou will have career development opportunities as we are expanding and are standardizing our training and development programs for both restaurant operations and headquarters You will have an awesome opportunity to contribute and become a key player to the overall success of Frankie s New York Buffalo Wings As a Trainer you will Create engaging learning activities and compelling course content that enhances retention and transfer Work with subject matter experts and identify the target audience s training needs State instructional end goals and create content that matches them Visualize instructional graphics the user interface and the finished product Conduct instructional research and analysis on learners and contexts Apply tested instructional design theories practices and methods Provide exercises and activities that enhance the learning process Create supporting material/media audio video simulations role plays games etc Decide on the criteria used to judge learner s performance and develop assessment instruments MinimumDelivers and evaluate the success and effectivity of the training programs created As a Trainer we are looking for the following Someone who is Highly motivatedCreative and well organizedPassionate to Train and Develop PeopleExcellent Team Player Someone who can Translate our business needs into engaging learning activities and compelling course contentWork with subject matter experts to build relevant course contentIdentifying the target audience s training needs and translate that into learning toolsApplying tested instructional design theories practice and methodsWork independently or as part of a team as requiredCreate engaging learning activities and compelling course content that enhances retention and transfer of knowledgeDelivers the training program and measures the success and effectivity based on the need of the end users Apply tested instructional design theories practice and methods to all learning tools Someone who has With at least two 2 years of expertise and experience as a trainer and instructional designerExcellent knowledge with MS OfficeFamiliarity and expertise with educational measurement and evaluation techniquesIntermediate knowledge of Adobe Photoshop is an advantageBasic knowledge of different media that can be used in designing learning and development modules Visualize instructional graphics the user interface together with the finished product and then document the workExcellent skills in conducting training and other developmental activities