Job Vacancies in Bpo Call Center

Chat Specialist Alorica CentrisWe want to help you get back on track with this new normal Be one of our chat specialists and earn Php 19 5k monthly To observe a safe application process and social distancing please secure first an invite from our team before going to our site Apply now and we ll get back to you within 48 72 hours Stay safe and see you on site future Aloricans DUTIES & RESPONSIBILITIESThis is a general customer service position that varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessary

GET HIRED VIRTUALLY Hiring CSRStart Date OctoberEasy Application Process3 Process onlyInitial InterviewOnline ExamFinal InterviewLOCATED AT BGC TAGUIG Requirements Must be WILLING TO WORK ONSITEMust have a minimum of 6 MONTHS SOLID BPO EXPEASY ACCOUNTS Earn 18k 22k salary packageWith a performance bonusWith regularization bonusWith HMOFree Shuttle selected areas With Salary Appraisal

at least 3 years experience as a Payroll Specialist preferably in a BPO industrymust have an experience doing manual end to end payroll processing PH payroll experience with vendor managementexcellent skills in reportingproficient with MS Excel

Responsibilities Sources vendors negotiates prices discounts payment terms and ensures prompt deliveryAssists in the development and implementation of internal procurement policy And to procure the best possible materials/supplies and services at the best possible price monitoringEnsure that all P O' s SOW ' s and vendor contracts are duly in accordanceMaintain and Update Asset InventoryPrepares / reviews purchase requisition and all request for payment to be submitted with financeContributes to consolidation reduction of the local supplierRequirements Candidate must possess a Bachelor' s/College Degree any fieldAt least 1 year of working experience in the related field is required for this positionAble to communicate effectively with all internal and external clientsWell versed in Microsoft Outlook and Office applicationsExperience in Vendor Management is a PlusExperience in Procurement is a MUSTExperience in Facilities Management is a PlusPreferrably with an experience in a BPO settingMust be amenable to work on a shifting ScheduleMust be willing to work in BGC Taguig

DUTIES AND RESPONSIBILITIESUphold global standards in Customer Service Provide a trouble free and fun interaction with customers of defined client projects Perform assigned customer service telemarketing and back office tasks Impart a positive customer service experience with the aim to promote long term partnerships between the company client and shareholders MINIMUM QUALIFICATIONSCustomer service experience is preferred but not required At least College Level High School Graduates with at least 6 months of experience in a BPO are also encouraged to apply Must be at least 18 years old Willing to work at our PASIG/ORTIGAS site Willing to work in a fast paced yet fun loving and family oriented environment

DUTIES AND RESPONSIBILITIESUphold global standards in Customer Service Provide a trouble free and fun interaction with customers of defined client projects Perform assigned customer service telemarketing and back office tasks Impart a positive customer service experience with the aim to promote long term partnerships between the company client and shareholders MINIMUM QUALIFICATIONSCustomer service experience is preferred but not required At least College Level High School Graduates with at least 6 months of experience in a BPO are also encouraged to apply Must be at least 18 years old Willing to work at our ILOILO site Willing to work in a fast paced yet fun loving and family oriented environment

DUTIES AND RESPONSIBILITIES Uphold global standards in Customer Service Provide a trouble free and fun interaction with customers of defined client projects Perform assigned customer service telemarketing and back office tasks Impart a positive customer service experience with the aim to promote long term partnerships between the company client and shareholders MINIMUM QUALIFICATIONSCustomer service experience is preferred but not required At least College Level High School Graduates with at least 6 months of experience in a BPO are also encouraged to apply Must be at least 18 years old Willing to work at our BACOLOD site Willing to work in a fast paced yet fun loving and family oriented environment

ABOUT THE ROLEThe Inbound/Outbound Call Specialist will be working for a globally renowned company that helps other companies ensure contract license and royalty compliance by offering highly specialized auditing and advisory solutions Due to the growth in their company the client is expanding into new avenues to help their clients expand their business The client is looking for individuals who have experience in customer service or sales and/or are interested in marketing and business development In this position you will represent their clients in sales and marketing campaigns to assist in generating leads with the client' s customer base You will be responsible for calling their client' s existing customers to explain products gauge interest gather information and report back results RESPONSIBILITIESShall handle customer service/sales marketing and business development This Role will represent the clients in sales and marketing campaignsAssist in generating leads with the client' s customer base You will be responsible for calling the client' s existing customers to explain products gauge interest gather information and report back results REQUIRED COMPETENCIESExcellent written and spoken English Communication Skills with Neutral Accent that is very clearly understood Confident outgoing engaging personality Smart and ability to learn quickly they will need to be generalists and wear many hats Need to be able to develop a rapport/relationship with customersGood attention to detailPrevious experience with Australian company real advantageResearch ability when required to do extensive researchWilling to work on a night shift

About Wells FargoWells Fargo & Company NYSE WFC is a diversified community based financial services company with 2 0 trillion in assets Founded in 1852 and headquartered in San Francisco Wells Fargo provides banking insurance investments mortgage and consumer and commercial finance through more than 8 500 locations 13 000 ATMs the internet wellsfargo com and mobile banking and has offices in 42 countries and territories to support customers who conduct business in the global economy With approximately 273 000 team members Wells Fargo serves one in three households in the United States Wells Fargo & Company was ranked No 25 on Fortune s 2017 rankings of America s largest corporations Wells Fargo s vision is to satisfy our customers financial needs and help them succeed financially News insights and perspectives from Wells Fargo are also available at Wells Fargo Stories About Wells Fargo India and PhilippinesWells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA by supporting business lines and staff functions across Operations Risk and Compliance Project Management Finance & Accounting and Data Analytics We operate in Taguig City Metro Manila Department Overview The Consumer and Small Business Banking CSBB group brings together the company s robust payments platforms digital capabilities online mobile and phone channels and innovation teams CSBB also invests in research and development and strategic partnerships to design and build next generation products and customer experiences CSBB teams at WFIP provides processing and voice support across locations to enable a follow the sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently Wells Fargo Virtual Channels WFVC is part of CSBB business division WFVC serves consumer and small business customers through digital online mobile and social and contact centers phone email and correspondence We provide customers with convenient ways to manage their accounts enable digital payments provide solutions that meet their financial needs and more WFVC serves over 27 million customer interactions annual through digital and contact centers About the role Functions evaluated may cover one or more of the following areas underwriting regulatory compliance fraud fair lending and servicing Responsibilities Performs voice function Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members agencies and/or senior business leaders This may include a review of in process closed or cancelled single loan/credit exceptions applications claims files and/or on line transactions etc individually or in aggregate to determine if processes and documentation are in compliance with internal company requirements contractual terms/conditions insurer guidelines investor requirements and/or government regulations or to perform remediation activities Performs intake to determine appropriate course of action conducting investigative steps to fully identify the issues researching product information terms conditions contracts etc creating correspondence as needed processing complex and/or corrective transactions on line including monetary and non monetary actions Communicates with others including customers merchants clients executives agencies regulators bankers to ensure resolution/negotiation of sensitive and/or time critical matters May serve as an intermediary to resolve disputed matters negotiates and enacts settlements Recommend standards policies and/or procedures to correct deficiencies Ensures identified risks and/or problems are clearly documented Other duties may include project work to identify/implement process improvements performance of ongoing reviews as needed May generate reports and summarize results Market Skills and Certifications Completed at least 2 years of tertiary education Fresh graduates and career shifters are welcome Excellent communication skills Willing to work in shifting schedules Willing to work in McKinley BGC office We Value Diversity At Wells Fargo we believe in diversity and inclusion in the workplace accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national or ethnic origin age disability religion sexual orientation gender identity or any other status protected by applicable law We comply with all applicable laws in every jurisdiction in which we operate

About Wells FargoWells Fargo & Company NYSE WFC is a diversified community based financial services company with 2 0 trillion in assets Founded in 1852 and headquartered in San Francisco Wells Fargo provides banking insurance investments mortgage and consumer and commercial finance through more than 8 500 locations 13 000 ATMs the internet wellsfargo com and mobile banking and has offices in 42 countries and territories to support customers who conduct business in the global economy With approximately 273 000 team members Wells Fargo serves one in three households in the United States Wells Fargo & Company was ranked No 25 on Fortune s 2017 rankings of America s largest corporations Wells Fargo s vision is to satisfy our customers financial needs and help them succeed financially News insights and perspectives from Wells Fargo are also available at Wells Fargo Stories About Wells Fargo India and PhilippinesWells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA by supporting business lines and staff functions across Operations Risk and Compliance Project Management Finance & Accounting and Data Analytics We operate in Taguig City Metro Manila Department Overview The Consumer and Small Business Banking CSBB group brings together the company s robust payments platforms digital capabilities online mobile and phone channels and innovation teams CSBB also invests in research and development and strategic partnerships to design and build next generation products and customer experiences CSBB teams at WFIP provides processing and voice support across locations to enable a follow the sun delivery model for Wells Fargo that would help us serve our customers more effectively and efficiently Wells Fargo Virtual Channels WFVC is part of CSBB business division WFVC serves consumers and small business customers through digital online mobile and social and contact centers phone email and correspondence We provide customers with convenient ways to manage their accounts enable digital payments provide solutions that meet their financial needs and more WFVC serves over 27 million customer interactions annually through digital and contact centers About the role Functions evaluated may cover one or more of the following areas underwriting regulatory compliance fraud fair lending and servicing Responsibilities Performs voice function Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members agencies and/or senior business leaders This may include a review of in process closed or canceled single loan/credit exceptions applications claims files and/or on line transactions etc individually or in aggregate to determine if processes and documentation are in compliance with internal company requirements contractual terms/conditions insurer guidelines investor requirements and/or government regulations or to perform remediation activities Performs intake to determine the appropriate course of action conducting investigative steps to fully identify the issues researching product information terms conditions contracts etc creating correspondence as needed processing complex and/or corrective transactions on line including monetary and non monetary actions Communicates with others including customers merchants clients executives agencies regulators bankers to ensure resolution/negotiation of sensitive and/or time critical matters May serve as an intermediary to resolve disputed matters negotiates and enact settlements Recommend standards policies and/or procedures to correct deficiencies Ensures identified risks and/or problems are clearly documented Other duties may include project work to identify/implement process improvements the performance of ongoing reviews as needed May generate reports and summarize results Market Skills and Certifications Completed at least 2 years of tertiary education Has at least 2 years of Contact Center experience Excellent communication skills Willing to work in shifting schedules Willing to work in the McKinley BGC office We Value Diversity At Wells Fargo we believe in diversity and inclusion in the workplace accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national or ethnic origin age disability religion sexual orientation gender identity or any other status protected by applicable law We comply with all applicable laws in every jurisdiction in which we operate

About Wells Fargo Wells Fargo & Company NYSE WFC is a diversified community based financial services company with 2 0 trillion in assets Founded in 1852 and headquartered in San Francisco Wells Fargo provides banking insurance investments mortgage and consumer and commercial finance through more than 8 500 locations 13 000 ATMs the internet wellsfargo com and mobile banking and has offices in 42 countries and territories to support customers who conduct business in the global economy With approximately 273 000 team members Wells Fargo serves one in three households in the United States Wells Fargo & Company was ranked No 25 on Fortune s 2017 rankings of America s largest corporations Wells Fargo s vision is to satisfy our customers financial needs and help them succeed financially News insights and perspectives from Wells Fargo are also available at Wells Fargo Stories About Wells Fargo India and the PhilippinesWells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA by supporting business lines and staff functions across Operations Risk and Compliance Project Management Finance & Accounting and Data Analytics We operate in Taguig City Metro Manila Department Overview The Consumer and Small Business Banking CSBB group brings together the company s robust payments platforms digital capabilities online mobile and phone channels and innovation teams CSBB also invests in research and development and strategic partnerships to design and build next generation products and customer experiences CSBB teams at WFIP provides processing and voice support across locations to enable a follow the sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently Wells Fargo Virtual Channels WFVC is part of CSBB business division WFVC serves consumer and small business customers through digital online mobile and social and contact centers phone email and correspondence We provide customers with convenient ways to manage their accounts enable digital payments provide solutions that meet their financial needs and more WFVC serves over 27 million customer interactions annual through digital and contact centers About the Role Our Customer Service Representatives are responsible for responding to routine and complex customer inquiries regarding checking accounts savings accounts and debit cards Common transactions include deposit availability checks handling declined transactions and reporting unauthorized transactions Responsibilities Quickly answers customer inquiries in a friendly and courteous mannerDelivers exceptional service to our customers by going out of their way to please themProvides first call resolution while following strict procedures that meet compliance guidelinesIdentifies and offer customers the products and services that they need and want to succeed financially