Job Vacancies in Bpo Call Center

JOB RESPONSIBILITIES Responsible for the delivery of consistent high quality client training programs through embracing the Company s training methodology Facilitate aligning to the training approach and adheres to the Company s onboarding New Hire Training and A Bay playbook standards Supervise agents through training classes and A Bay and assists in the successful integration of agents into Operations Manages policy and procedure concerns through administration of corrective action up to and including termination Oversee agent performance management by evaluating performance and delivering Coaching for Results CFR coaching in New Hire Training and A Bay Appropriately document agent performance through maintenance of communication logs noting progress assessment scores etc Responsible for administering training surveys at the end of New Hire Training and A Bay to measure and report on effectiveness of training and agent preparedness receives feedback and continuously improves upon training delivery Assesses training needs and learning styles and customizes training approach to be the most effective based upon the audience and training content Utilizes and/or designs role play scenarios to drive job simulation practice Comply & participate in the Company s Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement & grow job skills Evaluate and recommend training content improvement Provides additional one on one training and coaching support to agents that need additional focus Prepare training reports for Training and Operations to record training milestones and progress as required Responsible for obtaining and/or maintaining all relevant certifications to perform job Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions JOB REQUIREMENTSMinimum Education and Experience Minimum of 2 years university and 2 years work experience or Bachelor s Degree in Education Communications or related field required Minimum of 1 3 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required BPO/call center experienced preferred Knowledge Skills and Abilities Excellent interpersonal written and oral communication skills Proficient personal computer skills including Microsoft Office including Excel PowerPoint and Access Must possess strong problem solving skills Strong coaching and motivating skills Knowledge of adult learning theories a plus Ability to analyze training needs to identify deficiencies and foster a learning environment that promotes continuous improvement Ability to lead both new and experienced employees to perform their duties Ability to work in a team fostered environment Ability to prioritize and organize work in a multitasked environment Ability to adapt to a flexible schedule Ability to maintain the highest level of confidentiality

Competitive Salary Good Benefit Package and Sign on Bonus await Qualified applicants Essential Responsibilities Answer inbound calls from customers regarding all facets of Client Credit Card s Resolve credit inquiries on new accounts Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction Negotiates payment arrangements with delinquent cardholder and documents accounts accordingly Utilize professional techniques to generate additional revenue via retail credit and/or product marketing Recommend accounts for term changes or accelerated collection activity and communicate problem areas to supervisors and management Evaluate credit risk exposure by analyzing credit reports account payment history etc Handle sensitive customer complaints and use judgments in referring to the manager Perform account maintenance utilize system to answer customer questions Comply with over all call qualityBasic Qualifications Ability to process information analyze data and make sound business decisions Ability to exhibit assertiveness while maintaining customer focus when collecting delinquent accounts Should be Customer Service Centric and with effective Relationship Building skills demonstrates affinity for building and maintaining rapport with client and customers Must have knowledge on basic Computer Skills Professional Phone etiquettes and ability to work with a Team Candidates must be willing to work on Night Shift / Shifting Schedules Interested applicants can walk in and be prioritized at our Alabang Site located at 2nd Floor Filinvest Three Building Northgate Cyberzone Northgate Ave Alabang Muntinlupa City 1781 from 9 00 AM to 12 00 NN Monday to Friday

Primary Responsibilities Responsible in generating forecasts and schedules and performing analytics on resultsSpecific Responsibilities In charge of adjusting work schedule and monitoring shift changes in order to ensure that there are sufficient manpower deployed at a given shift schedule Responsible for the processing of all company standard internal and client reports in a daily basis Records and maintain employee information and status employees Responsible for the maintenance of Operations online employee transactions Create and plot employee schedule and maintaining the daily staffing status In charge of generating optimizing and maintenance of schedules based from the current headcount of the campaign considering the requirements given by the client Maintain accurate measures of both the forecast capacity plan and schedule accuracy by individual analyst as well as group performance Providing recommendations for any staffing issues/opportunities that is being affected by any other factors such as lost hours planned shrinkage fall outs/move outs etc Assumes and performs other duties and responsibilities not specifically outlined herein but which are logically and properly inherent to the position

Competitive Salary Good Benefit Package and Sign on Bonus await Qualified applicants Essential Responsibilities Answer inbound calls from customers regarding all facets of Client Credit Card s Resolve credit inquiries on new accounts Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction Negotiates payment arrangements with delinquent cardholders and documents accounts accordingly Utilize professional techniques to generate additional revenue via retail credit and/or product marketing Recommend accounts for term changes or accelerated collection activity and communicate problem areas to supervisors and management Evaluate credit risk exposure by analyzing credit reports account payment history etc Handle sensitive customer complaints and use judgments in referring to the manager Perform account maintenance utilize system to answer customer questions Comply with over all call qualityBasic Qualifications Ability to process information analyze data and make sound business decisions Ability to exhibit assertiveness while maintaining customer focus when collecting delinquent accounts Should be Customer Service Centric and with effective Relationship Building skills demonstrates affinity for building and maintaining rapport with clients and customers Must have knowledge on basic Computer Skills Professional Phone etiquettes and ability to work with a Team Candidates must be willing to work on Night Shift / Shifting Schedules Interested applicants can walk in and be prioritized at our Alabang Site located at 2nd Floor Filinvest Three Building Northgate Cyberzone Northgate Ave Alabang Muntinlupa City 1781 from 9 00 AM to 12 00 NN Monday to Friday

Overall Purpose of the Role Responsible in providing existing clients & potential customers with technical advice and support on the purchased products through translating and explaining complex technical information Key Responsibilities Plan and deliver detailed product presentations to prospective customers / clientsDevelop products or program suggestions for clientsConfer with customers and other departments to assess product needs and to determine system requirementsCollaborate with the sales team to understand customer requirements and provide sales supportHelp clients solve problems regarding the productWriting/documenting articles for knowledge base purposes The Person This position requires an enthusiastic and professional individual with in depth technical abilities as well as commercial acumen and skills QUALIFICATIONS Experience in technical troubleshooting for at least a yearPrevious experience in business to business B2B sales for 1 2 yearsExcellent organizational skills and a keen eye for detailComputer proficiency and the ability to accurately enter data and generate reportsNegotiation and social problem solving skillsExcellent written and oral communication skillsMUST WORK IN US BUSINESS HOURSOrtigas Center Location

ESSENTIAL DUTIES Communicate via inbound and/or outbound voice based and/or non voice based communications in English or other languages to support customer care telesales credit and collections and/or remote technical support for clients Use computerized system for tracking information gathering and/or trouble shooting issues to provide high quality customer experience Maintains and updates records and databases in accordance with prescribed formats and system requirements CEBUCebu I T park studio Inez Villa St Apas Cebu City Philippines

Customer Service Representative Voice Account This is a general customer service position which varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessaryQUALIFICATIONS At least 18 years old and have excellent English communication skills Must have completed high school Have working knowledge of computers and the Internet and able to type at least 25 30 words per minute Office Address ClarkBusiness Center 4 Philexcel Business Park Manuel Roxas Highway Clark Special Economic Zone Pampanga

Customer Service Representative Voice Account This is a general customer service position which varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessary Office Address Davao Matina IT Park MacArthur Hi way Talomo District Davao City Davao del Sur

Customer Service Representative Voice Account This is a general customer service position which varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessary Office Address Alorica By The Bay Three Ecom Building Mall Of Asia Pasay City Philippines

Customer Service Representative Local Account Voice Account This is a general customer service position which varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessary Office Address Fort6F Philplans Corp Ctr 10th Ave Kalayaan Ave Bonifacio Global City Taguig City

Customer Service RepresentativeThis is a general customer service position which varies from telco services retail services to product activations Talk to customers over the phone to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Escalate customer complaints and/or calls to your manager when necessaryOffice Address Cubao Lot 1 Cyberpark Araneta Center Cubao Quezon City

Asia Premier One Source is currently looking for technical supports for our newest campaign a virtual reality gaming account PRIMARY RESPONSIBILITY Provide technical support to station staff and retail partners by phone email or live chat and resolve issues within the service level agreement timelineSPECIFIC RESPONSIBILITIES Responsible for engaging our station staff and retail partners by phone email or chat to gather necessary details and provide a top notch assistance Communicate with other internal team members on issues encountered Root cause analysis and provide resolution or a workaround in a timely manner Document the details of findings in our system to benefit other team members and contribute to future enhancements QUALIFICATIONS With at least 2 years college education in any IT related courseMinimum 2 years of BPO experienceWith at least 2 years of technical/desktop support experienceGaming account experience is a plusKnowledgeable with Jira/Confluence/AtlassianSKILLS Strong verbal and written skillsTechnical Support experience for a Gaming/Telco/Satellite account is a plusProgramming/Coding/Software and hardware troubleshooting backgroundGood problem solving skills analytical skills and multitasking skills