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Posted 4 days ago

For Medical and Healthcare accountA SNAPSHOT OF YOUR ROLETechnical Support Specialist for this campaign rectify existing problems and troubleshoot potential problems and while utilizing excellent in depth knowledge of company products They are innovative enthusiastic and creative problem solvers with a knack for troubleshooting technology In addition to troubleshooting they act with full account ownership meaning they discuss the benefits our software offers to assist our clients with their practices This position will contribute to the growth of the campaign by interacting with medical and healthcare professionals staff and administrators to train them on our technology Providing exceptional support to new clients and on going support and training to current clients is one of our three fold objectives as a company The Technical Support Specialist has an opportunity to earn upsell bonuses and performance bonuses DUTIES AND RESPONSIBILITIES Addressing issues escalated by SR CustomersTroubleshoot/support SR sync servers Check and verify co workers technical support engineer escalations and escalating to TSE s as neededWriting/maintaining Knowledge Base and Confluence articlesPerform sync approvals and username changesCritical Metrics 85 Chat and Phone service level adherence95 Customer Satisfaction Scores CSAT 90 Resolution Satisfaction Scores RSAT Key Stakeholders CustomersSR PartnersDirect Team LeadWorkforce ManagementPrimary Skills Advanced troubleshooting Able to effectively and correctly resolve escalated issuesSelf Managed/Motivated Able to stay on task and manage time/tasks on their ownA BIT ABOUT YOUHave experience in the field of technologyProfessional experience in a call center environmentDemonstrate strong written and verbal communication skills in EnglishBe proficient and experienced in Windows workstation and server environmentsHave familiarity with small area networking practices and security protocolsFamiliarity with one or more database typeHas the ability to troubleshoot test report document install and train on softwareBe tech savvy with an understanding of how medical practice needs can be better supported through technologyPlaces high value on customer success working with both internal and external customersPrior experience in the SaaS industry is a plusPrior consultant experience in assisting customers to utilize the software effectivelyKnowledge of Mac OS workstation and server environmentsCommand prompt and terminal command knowledgeHave other related medical software and/or technology experience

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeAt least 2 years call center experienceExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesDay shift working hoursReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 3rd Floor Building H UP Ayala Land Techno Hub Commonwealth Quezon City Monday Friday 9AM 4PM And moreAccepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

We re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Healthcare Customer Service Representative with TeleTech in Mandaluyong City Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences As a TeleTech Customer Experience Champion You' ll Enjoy Fun talented and witty teammates Knowledgeable encouraging and present leadership Family friendly environment Free spirited theme based employee events Diverse and community minded organization Career growth and lots of learning opportunities for aspiring minds And yes all the competitive pay bonuses and benefits you' d expect and maybe a few you didn' tWhat You' ll Be DoingDo you have a sincere sense of empathy and enjoy helping others Health issues are life altering whether its dealing with a loved one' s health issues or making decisions on coverages that best fit the individual' s needs and life style We' ll train you to be a subject matter expert so you can be confident in providing the highest level of service possible at a critical time in someone' s life And we trust you already have the necessary ingredient that can' t be taught a caring empathic and supportive nature that will shine through as you help customers through some of the more difficult times in their lives You' ll also have a chance to make great new friends and grow your career in a high energy family friendly atmosphere On a typical day you' ll Consult with customers on technical support inquiries via a variety of communication channels that could include voice email or chat Open and maintain customer accounts and information Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Resolve customer technical issues with patience and understanding Identify additional needs customers may have and help them to upgrade products or services Positively participate in company events in team meetings and support your peersWhy You What You BringConnections are everything here at TeleTech That means we connect with our customers our teammates and most importantly with you And the ability to connect yourself is what you bring to the table along with the following Exceptional English verbal and written communication skills Ability to thrive in a dynamic environment Customer service experience or customer service oriented skills such as empathy active listening and resolution minded aptitude Handy with MS Windows and other computer applicationsFor more information about TeleTech visit TeleTechjobs com or search #ExperienceTeleTech throughout social media to engage in the global conversation

Posted 4 days ago

TeleTech in SM City San Fernando Pampanga is currently accepting applications for Temporary Work from Home Customer Service Representatives You supply the internet we supply the rest Even though your own computer is helpful during the initial application and interview please don' t let that stop you If you have the internet capability and the quiet workspace as listed below that is true enough The rest is helpful Yes there are a few extra steps to working from home And we promise it' s worth it Technology and work environment requirements for the job Internet you will need a home internet connection that is 15Mbps you may do a quick check through SpeedTest net You must be able to hard wire via ethernet cord directly into your home modemYou must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while workingAccepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applications What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Bldg 4 SM City San Fernando Olongapo Gapan Lagundi Mexico PampangaAnd more Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 4/F E commerce Plaza Garden Road Eastwood Cyberpark Libis Quezon City 1110 And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

We re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Technical Support Representative with TeleTech in FLB Corporate Center Cebu Business Park 1st floor Cebu City Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences As a TeleTech Customer Experience Champion You' ll Enjoy Fun talented and witty teammates Knowledgeable encouraging and present leadership Family friendly environment Free spirited theme based employee events Diverse and community minded organization Career growth and lots of learning opportunities for aspiring minds And yes all the competitive pay bonuses and benefits you' d expect and maybe a few you didn' tWhat You' ll be DoingAre you the one that everyone in family comes to when their printer or WiFi is down Do you just seem to ' get' computers and technology You' ll be the difference between a customer experience being just average or an exceptional one We' ll train you to be a subject matter expert in your field so you can be confident in providing the highest level of service possible And we trust you already have the necessary ingredient that can' t be taught a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives You' ll also have a chance to make great new friends and grow your career in a high energy family friendly atmosphere On a typical day you' ll Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include voice email or chat Open and maintain customer accounts and information Respond to customer inquiries with active listening Resolve customer technical issues with patience and understanding Identify additional needs customers may have and help them to upgrade products or services Positively participate in company events in team activities and continuous learningWhy You What You BringConnections are everything here at TeleTech That means we connect with our customers our teammates and most importantly with you And the ability to connect yourself is what you bring to the table along with the following Exceptional conversational English verbal and written communication skills Ability to thrive in a dynamic environment Customer service experience or customer service oriented skills such as empathy active listening and resolution minded aptitude Handy with MS Windows and other computer applicationsAbout TeleTechWe help global brands provide a great experience to their customers build customer loyalty and grow their business We were founded on one guiding principle customer experiences that are simple inspired and more human deliver lasting value for everyone Your role brings that principle to life Career Changers Welcome HereTime to change your career Whether you' ve spent your career on the admin side in receptionist administrative assistant sales or support roles or you' ve grown in industries such as retail restaurant hospitality travel insurance or financial services we believe you have the customer focused skills it takes to join our global associates team For more information about TeleTech visit TeleTechjobs com or search #ExperienceTeleTech throughout social media to engage in the global conversation

Posted 4 days ago

TeleTech in Ebloc 2 Tower Geonzon St Ground Floor Cebu City is currently accepting applications for Temporary Work from Home Customer Service Representatives You supply the internet we supply the rest Even though your own computer is helpful during the initial application and interview please don' t let that stop you If you have the internet capability and the quiet workspace as listed below that is truly enough The rest is helpful Yes there are a few extra steps to working from home And we promise it' s worth it Technology and work environment requirements for the job Internet you will need a home internet connection that is 15Mbps you may do a quick check through SpeedTest net You must be able to hard wire via ethernet cord directly into your home modemYou must have a quiet workspace that is within reasonable proximity of your router so that you can plug in while working Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at eBloc 2 Bldg cor W Geonzon St & V Padriga St Asiatown I T Park Apas Lahug Cebu City CebuAnd more Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Nursing Pharmacy or any medical allied degreeWork experience in the health care industryExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesFixed weekends offReal career growth opportunitiesCompany sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Ground Floor Two Center SM Mall of Asia Complex Pasay CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

TeleTech in Robinsons Place Novaliches Quezon City is currently accepting applications for Temporary Work from Home Customer Service Representatives You supply the internet we supply the rest Even though your own computer is helpful during the initial application and interview please don' t let that stop you If you have the internet capability and the quiet workspace as listed below that is true enough The rest is helpful Yes there are a few extra steps to working from home And we promise it' s worth it Technology and work environment requirements for the job Internet you will need a home internet connection that is 15Mbps you may do a quick check through SpeedTest net You must be able to hard wire via ethernet cord directly into your home modemYou must have a quiet workspace that is within reasonable proximity of your router so that you can plug in while workingAccepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Level 1 Robinsons Place Novaliches 1199 Quirino Highway Barangay Pasong Putik Novaliches Quezon CityAnd more Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least High SchoolExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 3/F SM City Iloilo Benigno Aquino Ave Mandurriao Iloilo CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at DBP IT Plaza Calindagan Dumaguete City And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences

Posted 4 days ago

Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 2nd Floor Robinsons Cainta Big R near Junction Ortigas Ave Extension Cainta Rizal And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences