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Specialization: Help Desk & IT Support×

Job Vacancies in Help Desk IT Support

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41 Job Vacancies

Posted 1 week ago

SnapMart is Philippines fastest growing and leading online grocery platform offering tailored solutions for its partners to provide our customers with an unparalleled selection of fresh food household essentials delivered to your door in the 2h delivery window of your choice With offices in Metro Manila and in Ho Chi Minh City we are looking for superstars to join now our customer employee technology and data driven family Given our tremendous growth we are searching for dynamic entrepreneurial broad minded individuals to be part of our rapidly expanding team Join our diverse and motivated team to hone in on your creativity as well as implement new initiatives within a nurturing equal opportunity environment The opportunity The IT Service Management team provides end to end support to SnapMart teams ensuring delivery of consistent IT quality service across the organization We are seeking for Service Desk Analyst to contribute towards the success of our technology processes and initiatives This is a fantastic opportunity to develop your experience in a customer focused environment and will suit someone with a genuine passion for technology and solving problems You are great at Service Desk support at the 1st & 2nd levels of the problem resolution processReceiving and responding questions via phone instant messaging email and ticketing systemManage and respond to requests for technical assistance and services in person via phone or electronically ensuring that the highest standards of customer service are maintained at all timesEnsuring tickets and messages are responded to in a timely mannerEnsuring that end users are notified of new techniques time saving tools and other tips/infoRecording incident reports of significant and recurring problems in order to track the corrective action processTo correctly categorize incidents and set applicable priorities by impact vs severityAbility to escalate complex service issuesWhat it takes Bachelor' s degree in Computer Science Information Technology or related field or equivalent experience Demonstrable customer service/IT experienceProven skills supporting a highly distributed and mobile customer environmentTechnical competence in MS Office and Windows 10 productsCapable of handling a challenging real time environmentExcellent communications interpersonal and team building skillsITIL training and related experience are good to have

Posted 2 weeks ago

Job Description Provide technical support to broadband field personnel Handles remote support to technicians using different broadband systems/tools Handles repeat complaints validations Handles open voice issue related tickets Handles No trouble found validations Handles Post migration / install / repair systems validations Qualifications Bachelor' s Degree in Information Technology or Computer EngineeringFresh Graduates are encouraged to applyPreferably with technical background Adept in MS Office particularly MS Excel6 days a week scheduleWilling to work in shifts weekends and during holidaysWilling to render overtime workGood in communication skills

Posted 2 weeks ago

Must have at least 3 years of relevant Delivery / Quality Assurance experienceMust have experience in IT Service Management environmentWith strong experience in Root Cause Analysis and Trend AnalysisWith very good understanding and awareness of the ITIL Problem Management process and proceduresWith strong documentation and technical writing skillsAssertive and with strong stakeholder management and communication skills

Posted 1 month ago

Qualifications Candidate must possess at least a Bachelor' s/College Degree Computer Science/Information Technology Engineering Computer/Telecommunication Engineering Electrical/Electronic or equivalent At least 1 year s of working experience in the related field is required for this position Preferably 1 4 Yrs Experienced Employees specializing in IT/Computer Network/System/Database Admin or equivalent Job Description Integration of NOI to other systems via APIScript Development for ITNM and TADDMRequirement Gathering and documentation

Posted 1 month ago

Qualifications Candidate must possess at least a Bachelor' s/College Degree Computer Science/Information Technology Engineering Computer/Telecommunication Engineering Electrical/Electronic or equivalent Possible knowledge in using Date Studio for report analyzationNo work experience required Full Time position s available Job Description To prioritize VIP subscribers' requests and provide supportTo provide resolution to the problem in both data and voiceTo provide remote support for level 1 up to provisioning to technicians and FO' s onsite using different tools such as LAS ACS DSL Elite AAA NF VIMS and etc Handling and checking Repeat complaintsOpen Voice Related TicketsNo trouble found Post install repair and migration