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Provide world class Technical Support and Customer Care to US and EU based customers via call email and chat support channelsComply with Company GuidelinesOther Tasks will be assigned based on Career Path and Progression Minimum QualificationsExperience in Zendesk and/or Five9 and/or Intercom preferredKnowledge and Experience in Cloud Based System would be an advantageFluent in spoken and written English with excellent communication skillsSoft Skills Active Listening Empathy Call Courtesy and Proper Phone EtiquetteHard Skills Managing AHT First Call Resolution Escalations and Utilization of Tools Exemplary Attendance and PunctualityExpected to work shifting schedules during 24/7 operations for peak season which is last quarter of the yearWillingness to work overtime as requested USA business hours 9pm to 6am / 10pm 7am