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Posted 1 day ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customers Candidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have an ability to understand the customer s needs Willing to start immediatelyMinimum upload speed of 5 MBPSMinimum download speed of 12 MBPSWired connection from modem/router to PCConducive workspace away from distractionHigly stable internet connection with no packet loss

Posted 5 days ago

JOB SUMMARYPerforms routine customer service phone support to client specific needs Work is performed under regular supervision JOB RESPONSIBILITIESResponds to requests and calls from customers related to client specific programs and productsIdentifies and responds to customer s needs based on designated procedures of account/clientMakes attempts to resolve issues and deescalate issues of irate or dissatisfied clientsEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsTracks call related information of each call received for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesOTHER RELATED DUTIESEscalates calls to supervisor when necessary and appropriateMaintains and updates customer information as necessaryProvides support and assistance as neededUp sells to customer upgrades as necessaryMay perform other client specific duties as necessary and required by program/accountOther duties as assignedJOB REQUIREMENTSMinimum Education and Experience High School Diploma or GED required graduation from a college with an Associate s degree preferredCustomer service experiencePhone related customer serviceFamiliarity with Microsoft Windows Word and Excel applicationsMay require client specific bilingual language requirement as necessary

Posted 6 days ago

Has a means on working at home With strong and reliable internet connection Laptop/Desktop MINIMUM REQUIREMENT QUALIFICATIONSKey Skills Intuitive great attention to details and experience working with payments in multiple jurisdictions methods and currenciesUnderstanding of different payment platforms such as Currency Cloud Paypal and PayoneerBasic understanding of cash flow and treasury accountsTime management skills and excellent communications skills both written and verbalGood knowledge and skills with using Google spreadsheets and ExcelAble to work with a high level of accuracy and to strict deadlinesGood planning problem solving and critical thinking skillsBasic knowledge of SQL would be preferable EDUCATION AND/OR EXPERIENCEBachelor' s/College Degree in Accounting or FinanceAt least 2 years of Accounting Experience in Financial Account

Posted 1 week ago

Job Functions Meet and exceed key performance indicators set by the business Lead drive and motivate the team for continuous improvements towards achievement of set goals Analyze stats trends and formulate/implement action plans to ensure continuous improvement Grows and implements standards and processes and adheres to business workflows set by the department Set team and individual goals that compliment overall strategy Manage lead or participate in customer service related projects Develop and train team s logical problem solving skills Develop own resources and utilize creative resolutions to resolve problems Flag up personal training requirements to Customer Service Manager and Learning and Development team Calibrate with Learning and Development Team Customer Service Manager or counterparts on the quality of transactions Support Training Team in all aspects of advanced product and process trainings for Customer Service department Make decisions on how to address and resolve customer situationsWork directly with POCs from different departments to support both internal and external demandsDeliver product and process trainings to new hires peers and other internal personnel Provide management with update on headcount and absence status update on projects and programs and overall business review requirements Collaborate with various functional groups for team requirements Assist in interviews Phone screen on site or online Effectively and consistently administrate all HR policies and practices Handle everyday crisis support tools/ERPs/Telecoms downtime or any operational issues Job Requirements Must have 4 Year College Degree With experience in Customer Service operation is preferred Computer Literate MS Office Applications PowerPoint Word Excel Access E mail Outlook Internet Intranet With ability to clearly communicate product terminology features and functionalityWith Leadership qualities and skills With Negotiation and Analytical skills With strong and professional written and oral communication skills Works well with high volumes prioritizing and multitasking

Posted 1 week ago

A SNAPSHOT OF YOUR ROLEAs an Outbound Sales Representative you are an important component in the business Your day could see you Establish and maintain a high level of customer satisfaction in all sales transactions Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling approaches Possess excellent sales pipeline management skills Close prospective customers using working knowledge of the partnered retailers Handle all out going phone calls with courtesy and professionalism Multi task to solve customer problems take orders and answer inquiries while completing other assigned tasks Work with other departments/retailers as needed to resolve customer inquiries Demonstrate strong verbal and written communication skills including appropriate grammar and punctuation Promote and demonstrating Acquire s values internally and externally A BIT ABOUT YOU Must have at least 1 year of Outbound Sales Experience Preferable with a B2B sales background Professional experience in a call center environment Be proficient and experienced in Windows workstation Places a high value on customer success working with both internal and external customers Able to analyze and provide creative solutions Excellent stakeholder management experience Able to solve problems and work under minimal supervision Adept in learning new workflows and tasks With a working knowledge of CRMWHAT SUCCESS LOOKS LIKE High customer satisfaction Achievement of pre defined KPIs and SLAs Excellent feedback from customers WHAT WE VALUEWe re proud of our diverse global team all working in a collaborative environment and happy to share these common values Ambition Voice and measure your goals Collaboration Brilliant jerks can be brilliant elsewhere Impact Do get it done create impact Judgement Make wise judgment calls putting the team and business at heart Leadership Continuous improvement starts with independent action Leverage Do more with less master the art of leverage Passion Be positive bring passion and energy Transparency A transparent team can help each other Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally Our mission is to be the partner of choice for corporate growth by enabling businesses to leverage the best global resources at the right price Join the A Team and experience the A Life

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customers Candidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have an ability to understand the customer s needs Willing to work in PasayWilling to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customers Candidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have the ability to understand the customer s needs Willing to work in SucatWilling to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customersCandidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have the ability to understand the customer s needs Willing to work in McKinley or SM AuraWilling to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customersCandidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have the ability to understand the customer s needs Willing to work in Pasig Willing to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customersCandidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have the ability to understand the customer s needs Willing to work in EDSA Central MandaluyongWilling to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customers Candidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have an ability to understand the customer s needs Willing to work in AntipoloWilling to start immediately

Posted 1 week ago

Successful candidates will be responsible for handling service support calls as well as promote and cross sell value added services to various customers Candidate Qualification A Filipino citizen or hold relevant statusMust possess basic web navigation skillsWith good excellent communication skillsMust be conversant energetic and emphatic able to answer logical questionsAble to multi taskMust have the ability to understand the customer s needs Willing to work in BaguioWilling to start immediately