Job Vacancies in Help Desk It Support

Job Summary The Customer Care team is an integral part of Creedon Technologies We are looking for fresh technically minded and customer centric candidates who can handle novel situations and issues Individuals that can take charge of addressing product issues complaints and inquiries and resolves it in a timely manner Overall Purpose of the Role Overall responsibility in building customer satisfaction help retain customers and increase the level of repeat business Key Responsibilities Provide exceptional customer service in every customer interaction voice chat email with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact including escalated calls emails and other customer contact channelsProvide well rounded prompt high quality and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers queries are clearly escalated to the correct teams for the required action and follow upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfactionThe Person This position requires a person to have extensive experience in a call center setup focused on both customer service and technical support QUALIFICATIONS Proven Multi Tasking skillsGood in verbal and written English communication and comprehensive skillsAnalytics and problem solving skills At least 2 years work experience in BPO