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30 Job Vacancies


Posted 1 week ago

Job Summary The Customer Care team is an integral part of Creedon Technologies We are looking for fresh technically minded and customer centric candidates who can handle novel situations and issues Individuals that can take charge of addressing product issues complaints and inquiries and resolves it in a timely manner Overall Purpose of the Role Overall responsibility in building customer satisfaction help retain customers and increase the level of repeat business Key Responsibilities Provide exceptional customer service in every customer interaction voice chat email with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact including escalated calls emails and other customer contact channelsProvide well rounded prompt high quality and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers queries are clearly escalated to the correct teams for the required action and follow upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfactionThe Person This position requires a person to have extensive experience in a call center setup focused on both customer service and technical support QUALIFICATIONS Proven Multi Tasking skillsGood in verbal and written English communication and comprehensive skillsAnalytics and problem solving skills At least 2 years work experience in BPO

Posted 3 months ago

Qualifications Candidate must possess at least a Bachelor' s/College Degree Computer Science/Information Technology Engineering Computer/Telecommunication Engineering Electrical/Electronic or equivalent At least 1 year s of working experience in the related field is required for this position Preferably 1 4 Yrs Experienced Employees specializing in IT/Computer Network/System/Database Admin or equivalent Job Description Integration of NOI to other systems via APIScript Development for ITNM and TADDMRequirement Gathering and documentation

Posted 3 months ago

Qualifications Candidate must possess at least a Bachelor' s/College Degree Computer Science/Information Technology Engineering Computer/Telecommunication Engineering Electrical/Electronic or equivalent Possible knowledge in using Date Studio for report analyzationNo work experience required Full Time position s available Job Description To prioritize VIP subscribers' requests and provide supportTo provide resolution to the problem in both data and voiceTo provide remote support for level 1 up to provisioning to technicians and FO' s onsite using different tools such as LAS ACS DSL Elite AAA NF VIMS and etc Handling and checking Repeat complaintsOpen Voice Related TicketsNo trouble found Post install repair and migration