JOB SCOPE 1 Provides first line Helpdesk support to end users and logs prioritizes categorizes and escalates incidents as may be required 2 Identifies and resolve problems to minimize the impact on business activities 3 Performs proactive monitoring of network operations including network components and ancillary equipment such as physical security environment and electrical equipment 4 Carries out efficient and timely technical support to ensure availability of server 5 Performs proactive capacity/availability and performance monitoring of systems 6 Applies and maintains the processes tools and techniques relating to IT/technology security management JOB QUALIFICATIONS 1 Bachelor s Degree in Information Technology or related field2 At least 2 years of experience in Information Technology3 Has the ability to work well with a team in a fast paced environment 4 Knowledge in specific technical support and troubleshooting 5 Has the ability to use support tools to identify or resolve customer technical/IT issues 6 Highly technical and data management skillsSpecifically on Skills and attributes below Knowledge in various workstations desktop laptop and peripherals Installation of various OS Basic troubleshooting and methodology Basic understanding of network TCP/IP OSI layer Understanding of monitoring tools Basic knowledge of Email client and configuration such as MS Outlook Outlook express etc Knowledge in domain and workgroup network Knowledge in various monitoring tool such as CACTI MRTG PRTG Solar wind Nagios etc Familiarization with CCTV Biometric devices NVR and DVR Active directory user account and Group policy management File server administration and configuration WiFi configuration and implementation Knowledge in proxy and VPN Front end Back end services Call Centre System VOIP Handling and supervising documentation and presentation Experienced in multimedia server/streaming server/CDN service

Receive customer inquiry over the phone email or chat Handle social media account and provide timely assistance for customer inquiry Act as the first point of contact for customers seeking help with products or technical issues Responsible in monitoring actual stocks on hand and units on board Responsible in making sure that the devices is on good condition and in good shape when dispatched Perform other tasks that may be assigned from time to time

QUALIFICATIONS Bachelor Graduate of any IT Related Course we can consider BSECE and BSCOE FRESH GRADUATES ARE ENCOURAGED TO APPLY With PC troubleshooting skills both in hardware and software With basic knowledge in Networking Knowledgeable in Level 1 and Tier 1 Support On Site Support PREFERABLY MALE

Job Qualifications Bachelor' s Graduate of any IT Related Course we can consider BSECE and BSCOE FRESH GRADUATES ARE WELCOME TO APPLY Preferably MALE Willing to be based in SANTA MESA HEIGHTS QUEZON CITY Amenable to support different clients within METRO MANILA Intermediate in computer hardware and software troubleshooting / Printer Troubleshooting Intermediate in verbal and written communication skills

The Customer Service Associate will assist the trainers who need help through IM or e mail as prescribed by the documented processes and/or with the TL' s guidance He/She will also assist Learning Consultants and learners worldwide Main Responsibilities Key Result Areas Working on the assigned tasks by the Helpdesk Team Leader or QA or processesAssisting trainers who need help through IM or E mail as prescribed by the documented processes and/or with the TL' s guidance Providing assistance to Customer Relationship Managers in Europe and Asia Filling out forms necessary to complete the processUpdating individual piloting tools for time tracking purposesAttending trainings given by HD QABeing professional in handling department clientsOther responsibilities Attending meetings if necessaryOther tasks assigned by manager or Team LeaderMinimum QualificationsMust possess at least a Bachelor' s/College Degree in any field Must be proficient in MS Office Google Docs and Open Office Must be Internet savvy Must have good English communication skills verbal and written Must be responsible disciplined and highly organized Must be able to handle stress well and work efficiently under pressure Must have the ability to type fast Has good customer service skills Ability to multi task is a plus Must be willing to work on weekends and on holiday graveyard shift Must be willing to work in Eastwood City QC Fresh graduates are also welcome to apply