Job Vacancies in Information Communications Technology

Carry out performance assessments to determine the skills gap between current and desirable learner skill levels Coach other trainers in active learning principles to be used in all training activitiesDesign course materials and documents such as handouts manuals and exercises Explain specific tasks techniques and/or steps needed to perform activities link practice to the real life duties of participants provide corrective feedback

Job Summary The Customer Care team is an integral part of Creedon Technologies We are looking for fresh technically minded and customer centric candidates who can handle novel situations and issues Individuals that can take charge of addressing product issues complaints and inquiries and resolves it in a timely manner Overall Purpose of the Role Overall responsibility in building customer satisfaction help retain customers and increase the level of repeat business Key Responsibilities Provide exceptional customer service in every customer interaction voice chat email with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact including escalated calls emails and other customer contact channelsProvide well rounded prompt high quality and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers queries are clearly escalated to the correct teams for the required action and follow upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfactionThe Person This position requires a person to have extensive experience in a call center setup focused on both customer service and technical support QUALIFICATIONS Proven Multi Tasking skillsGood in verbal and written English communication and comprehensive skillsAnalytics and problem solving skills At least 2 years work experience in BPO

Job Summary Provides data management support through statistical analysis and data modeling Overall Purpose of the role Collects processes and performs statistical analyses of data for its stakeholders This person is the gatekeeper of data in an organization to better understand the business goals Key Responsibilities Building and maintaining a data platform AWS Build a big data strategy for our platform and supporting data management functions for business needs Perform statistical analyses data modeling data and visualization Manage and support data engineering tasks on the cloud including data catalog management ETL/ELT data warehousing sizing Knowledge of ML with respect to data on AWS is a plus Develops methodology and processes for prioritization and scheduling of projects Experience with MySQL and Postgres RDS Participate in engineering projects and follow project governance standards including user requirement study system analysis and design system development/deployment and testing system cutover/rollout documentation maintenance and supportWork closely with department heads to understand their business goals and to help transform data into insightful reports and dashboardsCollaborate with Project Leads/Users and Tech teams in different countries and time zones Coordinate research and analytic activities utilizing various data points both internal and external to establish project scope and requirement The Person The person must have proficient technical problem solving statistical and communication skills to effectively scrutinize all data and information gathered to its stakeholders This person must also have strong business acumen QUALIFICATIONS Bachelor degree holder in Statistics Computer Science Mathematics Information Technology or equivalent disciplinesDemonstrated data engineering skills using AWS cloud technologies preferably with experience in redshift ETL Glue Experience in data and analytics solution design ETL/ELT data warehousing and data visualization/reportingKnowledge skill and experiences both relational and document databases and BI tools such as Power BI Quicksight & Tableau is an advantageExcellent analytical problem solving communication and interpersonal skillsProactive team player self motivated with good working attitudes Ability to liaise with both technical and non technical stakeholdersProficiency in both spoken and written English5 years of relevant work experience