Customer Service Team Lead
Featured
Quezon City, Metro Manila-National Capital Region
1 Vacancy
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customer service jobs
6453 Job Vacancies
Posted 2 weeks ago
Job DescriptionManage a team of CS agentsAssist to drive operational KPI service level abandoned rate average handling time customer satisfaction email/chat response rate Active monitoring support and coach team members to ensure performance is in align with departmental KPIPerform regular contact with team members for one on one meeting team meetings and performance reviewsEnsure team members provide accurate information to clientsCommunicate effectively with team members and clientsMotivate team members to perform betterManage overall operations of CX departmentGenerate relevant reports for operational discussion and analysisHandle on ad hoc projects/assignmentsRequirementsGraduate of any Business courseMinimum 3 years experience of managing team 10 15 members in contact centre environmentPossess strong operational and leadership skillsHave excellent spoken and written communication skills in both English & TagalogAble to work independently and with a teamFlexible and adaptableAbility to work under stress and long hoursCandidate must be willing to report onsite in Quezon City and amenable to a 6 day workweek
Posted 4 months ago
Customer Service Representative
Featured
Customer Service Representative for Cainta
Cainta, Rizal-CALABARZON
PHP 18,500 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 2nd Floor Robinsons Cainta Big R near Junction Ortigas Ave Extension Cainta Rizal And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedTemporary Work at Home - Novaliches, Quezon City
Quezon City, Metro Manila-National Capital Region
PHP 24,000 30 Vacancies
TeleTech in Robinsons Place Novaliches Quezon City is currently accepting applications for Temporary Work from Home Customer Service Representatives You supply the internet we supply the rest Even though your own computer is helpful during the initial application and interview please don' t let that stop you If you have the internet capability and the quiet workspace as listed below that is true enough The rest is helpful Yes there are a few extra steps to working from home And we promise it' s worth it Technology and work environment requirements for the job Internet you will need a home internet connection that is 15Mbps you may do a quick check through SpeedTest net You must be able to hard wire via ethernet cord directly into your home modemYou must have a quiet workspace that is within reasonable proximity of your router so that you can plug in while workingAccepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Level 1 Robinsons Place Novaliches 1199 Quirino Highway Barangay Pasong Putik Novaliches Quezon CityAnd more Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedFor Healthcare Account - Pasay
Pasay, Metro Manila-National Capital Region
PHP 27,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Nursing Pharmacy or any medical allied degreeWork experience in the health care industryExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesFixed weekends offReal career growth opportunitiesCompany sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Ground Floor Two Center SM Mall of Asia Complex Pasay CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedCall Center Agent - Cebu I.T. Park
Cebu City, Cebu City-Central Visayas
PHP 15,000 - 20,000 30 Vacancies
TeleTech in Ebloc 2 Tower Geonzon St Ground Floor Cebu City is currently accepting applications for Temporary Work from Home Customer Service Representatives You supply the internet we supply the rest Even though your own computer is helpful during the initial application and interview please don' t let that stop you If you have the internet capability and the quiet workspace as listed below that is truly enough The rest is helpful Yes there are a few extra steps to working from home And we promise it' s worth it Technology and work environment requirements for the job Internet you will need a home internet connection that is 15Mbps you may do a quick check through SpeedTest net You must be able to hard wire via ethernet cord directly into your home modemYou must have a quiet workspace that is within reasonable proximity of your router so that you can plug in while working Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at eBloc 2 Bldg cor W Geonzon St & V Padriga St Asiatown I T Park Apas Lahug Cebu City CebuAnd more Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedE-Commerce Agent - Eastwood, Quezon City
Quezon City, Metro Manila-National Capital Region
PHP 15,000 - 20,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 4/F E commerce Plaza Garden Road Eastwood Cyberpark Libis Quezon City 1110 And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedCSR - Healthcare Account at Pasay
Pasay, Metro Manila-National Capital Region
PHP 20,000 - 25,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Nursing Pharmacy or any medical allied degreeWork experience in the health care industryExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesFixed weekends offReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Ground Floor Two Center SM Mall of Asia Complex Pasay CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedTelco Customer Service Representative - Iloilo
Iloilo City, Iloilo City-Western Visayas
PHP 20,000 - 25,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least High SchoolExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 3/F SM City Iloilo Benigno Aquino Ave Mandurriao Iloilo CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 3 months ago
Customer Service Representative
FeaturedTelco CSR at Iloilo
Iloilo City, Iloilo City-Western Visayas
PHP 27,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least High SchoolExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 3/F SM City Iloilo Benigno Aquino Ave Mandurriao Iloilo CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedFor Cainta, Rizal - Excellent English communication skills
Cainta, Rizal-CALABARZON
PHP 20,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 1 year of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 2nd Floor Robinsons Cainta Big R near Junction Ortigas Ave Extension Cainta Rizal And more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedFor Novaliches
Quezon City, Metro Manila-National Capital Region
PHP 24,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least 2 years of collegeExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsHigh school graduates with 2 years of customer service experience are welcome to apply too What you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at Level 1 Robinsons Place Novaliches 1199 Quirino Highway Barangay Pasong Putik Novaliches Quezon CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
Posted 4 months ago
Customer Service Representative
FeaturedCustomer Service Representative - Iloilo
Iloilo City, Iloilo City-Western Visayas
PHP 27,000 30 Vacancies
Now more than ever how we connect is everything That s why we' re moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments We ll send you forms & keep you updated via email All so we can secure your new career with us Typically to qualify as a Customer Service Representative you need to have Completed at least High SchoolExcellent English communication skillsStrong familiarity with the internet and MS Office applicationsWhat you might be doing on a typical day Consult with customers on products and services to provide the best solutions via call email and/or chatRespond to customer inquiries with compassion and active listeningUltimately you will provide excellent customer service that keeps the customer coming backYou ll enjoy Competitive pay and performance based incentivesReal career growth opportunitiesCompany sponsored HMO with Health & wellness programs for you and your familyEducational assistance through tuition reimbursementAn accessible location at 3/F SM City Iloilo Benigno Aquino Ave Mandurriao Iloilo CityAnd more Accepting digital applications for your protection and the protection of our employees Apply online or text TTEC to 63 922 110 1170 to connect with us Our purpose is to deliver humanity to business and it' s more relevant than ever before in today s environment We know we re stronger together working towards a purpose that matters As TeleTech team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences
